Join Glia as a Senior Associate in Client Engineering in Mexico City, specializing in complex technical resolutions. Leverage your technical skills to enhance customer experiences with our AI-powered banking solutions.
In this pivotal role on the Entry Client Engineer Team, you will manage intricate technical integrations, assist clients, and provide proactive support using Glia’s Digital Customer Service platform. This role requires strong communication skills and the ability to understand customer needs thoroughly while providing effective troubleshooting solutions.
Key Responsibilities:
• Set up complex integrations with customers' developers and analysts
• Report bugs and collaborate using JIRA to improve solutions




• Troubleshoot issues raised via Service Desk and virtual channels
• Educate clients on Glia’s features and best practices
• Collaborate with cross-functional teams to find solutions
Requirements:
• 2+ years in software development or customer service
• Robust customer empathy and technical troubleshooting skills
• Proficient in RESTful APIs and cloud solutions
• Bachelor’s Degree in relevant field
• Excellent English communication skills
Bring your technical prowess and customer focus to ensure clients successfully leverage Glia's innovative solutions.
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📌 Senior Associate in Client Engineering (Vancouver)
🏢 Glia
📍 Vancouver