Company Overview: Req ID: 393518
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NTT DATA's Client is currently seeking a Service Now Consultant to join their team in Ottawa, Ontario (CA-ON), Canada (CA).

Position Title - Senior Service

Now Consultant / Developer
Location - Canada, Open to USA
Job Summary
We are seeking a highly skilled and experienced Senior Service

Now Consultant / Developer with over 8–10 years of expertise in Service

Now platform development, administration, automation, and enterprise integrations.

The ideal candidate will lead the architecture, design, implementation, and optimization of scalable Service

Now solutions aligned with business and IT objectives.

This role requires deep technical knowledge of ITSM, ITOM, CMDB/CSDM, workflow automation, integrations, and platform governance.

The successful candidate will collaborate with cross-functional teams, mentor junior developers, and drive digital transformation initiatives across enterprise environments.

Key Responsibilities
Service

Now Architecture & Development
Lead Service

Now architecture, solution design, and technical delivery initiatives.

Develop scalable and maintainable Service

Now applications using: Flow Designer
Workflows
Business Rules
Script Includes
Client Scripts
UI Policies
Service Portal Widgets
Design and implement custom scoped applications and enterprise workflows.

Establish platform standards, governance, and development best practices.
ITSM / ITOM Implementation
Implement and enhance ITSM modules including: Incident Management
Problem Management
Change Management
Request Management
Asset Management
Support ITOM initiatives including Discovery, CMDB, and infrastructure visibility.

Design robust CMDB structures, CI relationships, and governance frameworks aligned with CSDM standards.

Integration & Automation
Develop and maintain REST/SOAP integrations between Service

Now and third-party enterprise systems.

Configure and manage MID Server integrations.

Automate business processes using Integration

Hub, Orchestration, and ETL solutions.

Integrate Service

Now with platforms such as SAP, Azure, Workday, Sail

Point, SCCM, Salesforce, Intune, and Mobile

Iron.

Data Management & Platform Operations
Manage large-scale data migrations and transformation activities.





Maintain data integrity and synchronization across systems.

Monitor platform health, performance, and usage compliance.

Troubleshoot complex technical, automation, and integration issues.

Leadership & Collaboration
Provide technical leadership and mentorship to development teams.

Collaborate with business stakeholders to gather requirements and define solutions.

Participate in strategic planning and continuous improvement initiatives.

Produce technical documentation, architecture diagrams, and implementation guides.

Required Qualifications
Education
Bachelor's degree in Computer Science, Information Technology, or related field.

Master's degree or postgraduate qualification preferred.

Experience
8+ years of hands-on Service

Now development and administration experience.
5+ years of strong experience implementing enterprise ITSM and ITOM solutions.
5+ years of proven expertise in CMDB architecture and CSDM alignment.

Experience working in enterprise-scale environments.

Technical Skills
Service

Now Platform Development
Java

Script (ES6+)
Glide APIs & Server-side scripting
Service Portal Development
REST/SOAP APIs
Integration

Hub ETL
SQL & Relational Databases
HTML5, XML, CSS3
Python scripting (preferred)
Certifications
Preferred certifications include: Service

Now Certified System Administrator (CSA)
Certified Application Developer (CAD)
ITSM Implementation Specialist
Discovery Implementation Specialist
CMDB/CSDM Implementation Specialist
ITSM Skilled Suite Certification
Certified Technical Architect (CTA) – in progress or completed
Preferred Qualifications
Experience designing enterprise workflow automation solutions.

Knowledge of ITIL and ITBM frameworks.

Experience with cloud and identity platforms.

Strong analytical and troubleshooting skills.

Experience leading large-scale digital transformation projects.

Soft Skills
Excellent communication and stakeholder management
Strong analytical and problem-solving abilities
Attention to detail
Collaborative teamwork
Adaptive leadership and mentoring capabilities
Key Projects & Exposure




SAP Integration automation
CMDB ETL and CI standardization initiatives
Fleet management / Pool Car applications
Electronic document management systems
Enterprise workflow automation programs
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D; to help organizations and society move confidently and sustainably into the digital future.

Visit us at us.nttdata.com
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NTT DATA provides a reasonable range of compensation for Canada-based positions.

The starting pay range for this remote role is $70 to $80/hour.

This range reflects the minimum and maximum target compensation for the position across all Canada locations.

Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for NTT DATA's Employee Assistance Program (EAP) and Discount Perks.
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