Lumea is a state-of-the-art surgical centre performing refractive and premium cataract procedures.

We are currently seeking a part time Patient Counsellor to join our team.

The chosen candidate will be responsible for educating patients on procedures offered at our clinic as well as scheduling and preparing patients for their upcoming appointments. This being a position that represents the core essence of our clinic, while maintaining our Gold Standard approach, we are looking for the following attributes:

Core Competencies

- Qualified personality & appearance
- Strong computer skills
- Warm, caring and friendly personality
- Excellent time management skills
- Creative and innovative thinker
- Great problem solver
- Accountable, dependable & flexible
- High level of ethics and integrity
- Tidy and organized
- Articulate, with great communication (verbal & written) skills
- Highly proficient in English language (verbal and written)
- Strong team player as well as an independent thinker
- Determined and committed to the success of the organization
- Flexible and willing to accommodate some evenings if necessary

Job Duties

- Responds to phone calls, emails, and communications in an efficient, timely & professional manner
- Provides a clear channel of communication and coordination to all doctors, staff, patients, vendors & referring physicians
- Educates patients on the surgical option they are deemed a candidate for,



schedules their surgery and prepares them with all the necessary paperwork and information required
- Is warm, caring & provides excellent patient experiences at all times
- Ensures standard operating procedures in the clinic are adhered to at all times
- Performs all duties relating to patient education in a professional, knowledgeable fashion
- Keeps a strong pulse & knowledge based on procedures & technology offered at the clinic
- Advises the clinic manager of deficiencies that may exist & strategizes on continuous improvement plans
- Corresponds professionally & knowledgeably with referring doctors
- Completes all tasks in a timely & accurate manner with great attention to detail
- Performs diagnostic testing as required during the consultation process
- Supports peers within the clinic to promote a strong team environment

Experience

Previous experience in an ophthalmology clinic or relevant role is an asset, however outstanding individuals who possess strong relevant skills will be considered.

Education Minimum Grade 12 minimum

Remuneration will be based on skill set and experience.

Job Types: Part-time, Permanent

Pay: $22.00-$24.00 per hour

Benefits:

- Extended health care
- On-site parking

Application question(s):

- Are you a strong team player with a positive attitude?

Experience:

- Ophthalmology: 1 year (preferred)

Language:

- fluent English (required)

Work Location: In person

📌 Patient Counsellor (Concord)
🏢 Lumea
📍 Concord