The Canadian Public Safety Operations Organization (CanOps) is inviting applications from qualified persons for the position of Full-time, Permanent Platoon Supervisor within our Provincial Emergency Communications Centre (PECC) South location, located in the city of Regina.

POSITION SUMMARY:

The Platoon Supervisor is responsible for providing direction, support and advice to public safety telecommunicators. They are required to participate in the creation of solutions concerning the development, implementation and operation of the Provincial Emergency Communications Centre and all of its systems. The Platoon Supervisor is responsible for ensuring that all communications are provided to the highest level of public safety and standards, and that the linkages to the emergency response systems are carried through ensuring the highest level of public confidence in the system.

The Platoon Supervisor will incorporate the principles of quality control and due diligence within the operating parameters of CanOps. They will ensure full compliance with applicable legislation and regulatory agencies relating to emergency communications. The Platoon Supervisor will maintain direction of the call centre and act within a management capacity under the delegated authority of the Communications Centre Operations Manager.

Platoon Supervisors will work a shift rotation with the platoon they are assigned to.

PRIMARY RESPONSIBILITIES AND DUTIES:

Leadership

· Leads, monitors and supervises a group of employees to achieve the goals that contribute to the success and growth of the organization.

· Creates a positive team environment with an open communication culture.

· Promotes organizational culture that enables commitment, integrity, innovation and professionalism.

· Identify, assess and inform the Operations Manager of any internal and external issues that may affect Operations or the organization.

Supervision

· The day-to-day supervision and direction of operations staff, to include the delivery of call taking operations.

· Ensure operational readiness, to include adequate staffing levels and all aspects of Operations while on duty and taking appropriate action to maintain this status;

· Monitors situations and daily operations considering appropriate priorities, public and emergency responder safety and identifies deficiencies in daily work rosters and leave schedules;

· Monitor, assess and ensure proper operational procedures are utilized respecting 911 call-taking operations.

· Participates and conducts the evaluation process of communications staff;

· Assists Operations Management by attending meetings,



conferences and other activities related to the effective operation of the center;

· Assists Operations Management with implementation of policies and procedures; ensures all established policies and procedures are followed by employees.

· Maintains a working knowledge of all operating systems pertaining to the work area.

Risk Management

· Ensure functionality of technical equipment, identify and report any equipment deficiencies and/or requirements.

· Participates in the deployment of quality assurance measures within the Communications Centre. Provide feedback, coaching, corrections, and live call monitoring to ensure we are achieving the highest standard of compliance with service levels.

· Provide feedback to management on policies and procedures and makes recommendations for improvement.

· Effectively communicates all operational issues to the Operations Manager and provides reports as directed.

QUALIFICATIONS:

Grade 12 diploma or equivalent.
Ability to work in Canada.
Ability to type a minimum of 35 words per minute accurately.
Strong computer proficiency and the ability to learn and navigate multiple software systems.
Excellent verbal, written, and interpersonal communication skills.
Successful completion of a hearing assessment.
Access to reliable transportation.
Ability and willingness to travel as required.
Successful completion of a Criminal Record Check.
Successful completion of additional background screening, assessments, and verification processes as required for the position.

ASSETS:

APCO certification: Communications Centre Supervisor & Public Safety Telecommunicator courses (Will be provided in training)

Post-secondary education and/or previous supervisory experience within the public safety spectrum is considered an asset

Demonstrated ability to lead influence, and support team performance in a quick-paced operational environment

TRAINING:
Training for successful candidates will primarily occur in Prince Albert, Saskatchewan, and is expected to last approximately 16 weeks.

COMPETENCIES:

· Problem Solving – Identifies and resolves problems in a timely and efficient manner. Gathers and analyzes information skillfully. Develops alternative solutions.



Works well with group problem solving situations.

· Professionalism – Approaches others in a tactful manor; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Visionary Leadership – Displays passion and optimism. Inspires respect and trust. Mobilizes others to fulfill the vision. Provides vision and inspiration to peers and subordinates.

· Change Management – Communicates changes effectively. Builds commitment and overcomes resistance. Prepares and supports those affected by change. Monitors transition and evaluates results.

· Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

· Managing People – Includes staff in planning, decision-making, facilitating and process improvement. Takes responsibility for subordinates' activities. Makes self-available to staff. Provides regular performance feedback. Develops subordinates' skills and encourages growth. Fosters quality focus in others. Continually works to improve skills and processes.

· Strategic Thinking – Develops strategies to achieve both the unit and larger based organizational goals. Adapt strategies to maintain or improve customer service.

· Innovation – Meets challenges with resourcefulness. Generates suggestions for improving work. Develops innovative approaches and ideas.

· Communication – Articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding. The ability to deliver information clearly and professionally in person, in writing, and electronically.

WORKING CONDITIONS

· Location: PECC South office in Regina

· Schedule and hours of work: 2080 hours annually. Shift work consisting of 12 hour shifts on a 5-5-4 rotation following the Platoon you are assigned to, including night shifts, weekends, and statutory holidays.

· Travel requirements

· Physical demands (ex. lifting, standing or sitting for long periods of time).

Benefits:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Vision care
- Wellness program

Work Location: In person

Pay: $100,717.50-$121,238.52 per year

Benefits:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Platoon Supervisor (Regina)
🏢 CanOps
📍 Regina