Procurement & Customer Support Specialist

Location: Mississauga, ON
Work Arrangement: Hybrid – 1 day per week remote
Employment Type: Full-Time
Salary: $62,000 annually

Position Overview

We are seeking a detail-oriented and customer-focused Procurement & Customer Support Specialist to join a busy Order Processing team. This position supports procurement, order management, logistics, inventory coordination, and customer service activities.

The ideal candidate is highly organized, adaptable, and comfortable managing multiple priorities in a rapid-paced manufacturing or technical environment. French is not required for this position.

Key Responsibilities

Procurement and Supply Chain

- Manage purchasing activities and coordinate with internal teams, external suppliers, and logistics partners.

- Oversee the procurement process from purchase order creation through final delivery.

- Serve as a primary point of contact for procurement, supplier, and logistics-related communications.

- Review vendor invoices and resolve pricing, delivery, or documentation discrepancies.

- Address supplier issues and escalate concerns when necessary.

- Collaborate with internal departments to monitor slow-moving and obsolete inventory.

- Coordinate material flow across the supply chain to support operational requirements.

- Maintain accurate material master data within the ERP system.

- Participate in meetings with global teams to support procurement initiatives and process improvements.

- Identify opportunities to improve procurement and order-management procedures.

- Assist with training new team members and communicating procedural updates.

Customer Support and Order Management

- Maintain accurate customer information within ERP and CRM systems.

- Provide responsive and professional customer service by phone and email.

- Prepare sales and service quotations.





- Manage the complete customer order lifecycle, including:

- Order entry and confirmation

- Shipping coordination

- Invoicing

- Returns and credits

- Coordinate customer shipments with warehouse and logistics personnel.

- Partner with Sales and Marketing to ensure a positive customer experience.

- Work with Finance to address customer credit, billing, and payment inquiries.

- Participate in occasional international travel for training or business meetings, as required.

Qualifications

- At least five years of experience in procurement, order processing, customer support, supply chain operations, or a related field.

- Experience managing the complete procurement and customer order cycle through an ERP system.

- Previous experience in an engineering, manufacturing, or technical environment is preferred.

- Proficiency in Microsoft Office, including Excel, Word, and Outlook.

- Experience working with CRM platforms.

- Strong organizational and time-management skills.

- Exceptional attention to detail and accuracy.

- Excellent written and verbal communication skills in English.

- Ability to prioritize multiple responsibilities and adapt to changing business needs.

- Self-motivated and capable of working both independently and collaboratively.

- Post-secondary diploma or an equivalent combination of education and relevant experience.

Preferred Qualifications

- Experience supporting procurement and customer service functions within a manufacturing organization.

- Knowledge of logistics, inventory management, and international shipping processes.

- Experience working with global suppliers and cross-functional teams.

- Familiarity with continuous improvement initiatives and process documentation.

#Workwolf

Cala Sourcing Solutions LLC uses Workwolf’s AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.

📌 Procurement & Customer Support Specialist (Mississauga)
🏢 Cala Sourcing Solutions
📍 Mississauga