Job Overview
We are seeking an experienced and detail-oriented AR/AP Specialist & Customer Service Representative to join our team. This dual-role position plays a critical part in maintaining accurate financial records while also serving as a key point of contact for customers and vendors. The ideal candidate will be responsible for processing accounts payable and receivable transactions, performing account reconciliations, and delivering outstanding customer service. Strong organizational skills, accounting software proficiency, and a qualified approach to client communication are essential for success in this role.

Key Responsibilities

Accounts Payable (AP):

- Review and verify invoices and check requests for accuracy and compliance.
- Prepare and perform check runs, EFTs, and other payment methods.
- Reconcile AP transactions and accounts, ensuring records are accurate and up to date.
- Monitor accounts to ensure timely payments to vendors and suppliers.
- Follow up on and investigate invoice/payment discrepancies as needed.

Accounts Receivable (AR):

- Process incoming payments and accurately apply them to customer accounts.
- Generate and send invoices and statements to clients in a timely manner.
- Follow up with customers on outstanding balances and resolve issues professionally.
- Reconcile AR accounts and support month-end closing procedures with accurate reporting.
- Maintain detailed financial records and support audit preparation when required.

Customer Service (CSR):





- Serve as the primary point of contact for customers and vendors regarding billing, payment, and account inquiries.
- Address and resolve customer concerns with a strong focus on professionalism and efficiency.
- Provide accurate product or service information and assist clients with navigating their accounts.
- Build and maintain strong relationships with clients and vendors to ensure satisfaction and repeat business.
- Collaborate with internal departments to resolve client issues and ensure smooth workflow.

Skills & Qualifications

- Proven experience in an AR/AP .
- Proficiency with accounting software such as Sage, QuickBooks
- Solid understanding of basic accounting principles and reconciliation processes.
- Familiarity with payroll systems like Ceridian is considered an asset.
- Strong customer service skills, including conflict resolution and effective communication.
- Excellent attention to detail, time management, and organizational skills.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Ability to manage multiple tasks, prioritize effectively, and work independently or as part of a team.
- Minimum 1 year working in Accounts Payable Accounts Receivable or similar role.

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Experience:

- Accounts payable: 1 year (required)
- Accounts receivable: 1 year (required)
- Customer service: 1 year (preferred)

Language:

- English (required)

Work Location: In person

📌 Accounts Payable/Accounts Receivable (Toronto)
🏢 Team Global
📍 Toronto