Outreach and Engagement Worker – GAPPS (Getting Appropriate Personal and Professional Support)

CMHA Thunder Bay

Full-Time Permanent – 1 Vacancy

70 Hours Biweekly

Rate: $29.50 - $31.35/hour (based on experience)

These positions are within OPSEU Local 720 Bargaining Unit

Start date: As soon as possible

Application deadline: October 27, 2026

Who we are!

Canadian Mental Health Association – Thunder Bay Branch is a non-profit service provider working to ensure mental health services are available for all. CMHA Thunder Bay is committed to providing quality services for all of Northwestern Ontario residents where all staff strive to protect and promote mental health for all through healthy lifestyle and exemplary recovery focused approach improving upon each individual’s well-being.

What is the job?

The Outreach and Engagement Worker’s priority is to facilitate outreach and engagement activities to the following target population: Individuals with a serious mental illness and/or addiction, have a history of not engaging with the “traditional mental health/addiction services, have a need for episodic urgent service however have had frequent re-entry and/or inappropriate access to access points within the health care system (i.e. emergency room), have considerable difficulty with engaging with formal health care providers including having challenges committing to treatment/support plans, and who may be involved with the criminal justice system.

The Outreach and Engagement Worker(s) will work in partnership with other community partners, to facilitate access to services along the service continuum.

What will you do day to day?

- Demonstrating ability to effectively engage with the identified target population
- Developing and sustaining community partnerships within and external to the mental health and addictions service continuum
- Performing comprehensive bio-psychosocial assessments and identifying risks
- Assisting the target group in navigating health, mental health/addiction and social services, including housing




- Working with the client and in consultation with the team facilitating timely access to clinical services associated with this project and with the formal and informal care/service/support system
- Maintaining ongoing connection with the target group
- Demonstrating active involvement within the team planning process in the development of treatment and recovery plans including activities, expected outcomes and time frames that produce expected results as well as a mechanism for reporting consistent progress towards achieving identified goals
- Ensuring all documentation, reporting and file management functions are addressed
- Ensuring supplies are purchased and approved through proper handling of agency funds
- Ensuring accurate records, receipts, mileage statements, and expense claims are maintained with appropriate forms
- Ensuring collection of statistics, reports, incident reports, on-call reports, weekly time sheets, and performance appraisals are submitted to the Program Supervisor/Director
- Adhering to and promoting CMHA’s Code of Ethics Policy
- Complying with CMHA’s Health and Safety Policies
- Completing other duties that may be assigned

What do you bring to the job?

- Degree or Diploma in Social Sciences
- Minimum 2 years direct experience working with individuals with serious mental illness and addictions issues who are not effectively engaged with formal services (homeless)
- Demonstrated knowledge and skills in bio-psychosocial assessment
- Ability to work collaboratively within a multi-site/inter-agency team
- Knowledge of health, mental health, addictions, and social services
- Ability to work independently with minimal support and supervision
- Functional computer skills
- Relationship building
- File updating and maintenance
- Problem solving, organizational, listening, and verbal skills
- Ability to work in a team environment
- Police Vulnerable Sector Check required




- Ability to travel and use personal vehicle
- Valid Class “G” Driver’s license with 2 million liability insurance
- Legally eligible to work in Canada
- Ability to speak French is considered an asset
- Availability to work variable hours: days, evenings and weekends

What is in it for you?

- Full medical and dental benefits upon completion of probation (for permanent full-time & part time roles) CMHA pays 100% of benefit costs for eligible employees
- Sick and vacation benefits for eligible employees
- Competitive wages
- Membership in the Healthcare of Ontario Pension Plan (HOOPP) which is one of the strongest and most stable defined benefit (DB) pensions in Canada
- Opportunity to join a fast-paced, positive working environment where recognition and personal growth are highly valued
- Being a part of an organization which is “Accredited with Commendation ” through Accreditation Canada

Interested applicants may submit a cover letter, resume & three workplace supervisory references to: [email protected]

CMHA Thunder Bay is committed to creating a diverse and inclusive environment that is fully accessible and welcomes applications from all qualified individuals including those with a lived experience, members of visible minorities, Indigenous peoples and persons with disabilities.

Please make us aware of any known accommodation needs, if necessary.

We thank all candidates for their interest in this position however only those selected for an interview will be contacted.

To learn more about our services visit https://thunderbay.cmha.ca/

Job Types: Full-time, Permanent

Pay: $29.50-$31.35 per hour

Expected hours: 35.0 per week

Benefits:

- Casual dress
- Company pension
- Dental care
- Employee assistance program
- Mileage reimbursement
- Paid time off

Application question(s):

- Are you legally authorized to work in Canada?

Education:

- DCS / DEC (required)

Experience:

- direct mental health, addictions, and homelessness support: 2 years (required)

Licence/Certification:

- Class G Licence (required)

Location:

- Thunder Bay, ON (required)

Work Location: In person

📌 Outreach and Engagement Worker – GAPPS (Getting Appropriate Personal and Professional Support) (Thunder Bay)
🏢 Canadian Mental Health Association Thunder Bay Branch
📍 Thunder Bay