Date closed: October 17, 2026

Job Type: Permanent
Affiliation: CUPE
Location: Ladner Pioneer Library
Weekly Hours: 25
Schedule: Sun 1:00 pm to 5:00 pm; Mon 8:30 am to 4:00 pm; Tues 12:30 pm to 8:00 pm; Wed 12:30 pm to 8:00 pm
Job Start Date: Oct 25, 2026
Pay Grade: 7
Min Wage: $35.56
Max Wage: $36.36

THE POSITION:
As a Customer Services Assistant 2 you will provide exceptional customer service, deliver library and literacy programs, The Playground™ , events, tours and group presentations within the library, in the community and virtually in consultation with Librarian 3, 2, or 1, Library Supervisor 4 or 2.

HERE IS WHAT YOU CAN BRING:

- Proven commitment to providing exceptional customer service
- Strong team spirit
- A friendly, patient and outgoing personality
- Desire and experience in developing children, teen and adult programming
- Demonstrated proficiency in readers’ advisory, reference search strategy, and reference interview techniques
- Demonstrated ability and skills to plan, organize, promote and deliver a variety of creative programs, including The Playground™ , within minimum supervision, to all ages and abilities. This can be done either in library, in the community, or virtually.
- A solid work ethic and self-motivation




- Knowledge of automated library systems
- A curiosity and ability to work with and learn new technologies, including a variety of technologies (e-readers, tablets, etc.)
- A goal to strive for excellence
- Computer experience with Microsoft Office plus excellent keyboarding skills
- Eagerness to grow your skills, learn and explore
- Accurate keyboarding skills of 45 wpm.

POSITION REQUIREMENTS:

- Diploma in Library and Information Technology from a recognized institution
- Up to six months work related and on the job customer service experience
- Ability and skill to plan, organize and deliver a variety of children, teen, adult and literacy programs

ADDITIONAL INFORMATION:

- Candidate should be prepared for a busy schedule of programming and outreach
- Valid B. C. Drivers license (minimum level ‘N’) is an asset

Fraser Valley Regional Library is committed to maintaining a diverse and inclusive workplace and recognizes that a working workplace that encourages input from all perspectives can only enhance our services to the public. We invite candidates who bring a diversity of thought, skills, and experiences to apply and thank you in advance for your interest and contributions.

📌 Customer Services Assistant 2 (Ladner)
🏢 Fraser Valley Regional Library
📍 Ladner