Main Objectives:

- Be an active, effective and effective member of the Guest Services Team
- Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public
- Act as a liaison with tenants
- “Beyond the Booth” Guest Services does not stop at the kiosk and should be carried out at all times

Responsibilities:

- Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings

- Sale of Mall Gift Cards which includes:

- accurately execute transaction activations
- shift reports and logs
- distribution of gift-with-purchase items

- Telephone, Email and In-Person Inquiries

- Opening & Closing duties as per the Guest Services Manager

- Prepare and manage various customer tracking initiatives

- Provide Customer assistance with all available mall services.

- Strong social media awareness and skills and the ability to efficiently create, post and monitor content if needed.

- Assist other mall personnel (Security, Housekeeping and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment

- Assist with various on-site promotions and events.

- Cultivate relationships with the Shopping Centre’s retailers and continually stay updated of product offerings and store promotions.





- Professionally respond online to customer service inquiries on KIPSU our online chat program.

- Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary.

- Collating various documentation for Shopping Centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups

- Maintaining cleanliness and organization at the workspace

- Ensure appropriate levels of inventory for administration and gift card supplies are maintained

- Other duties as assigned by the Guest Services Manager

- And most importantly, ensuring that our customers leave our Shopping Centre happy with all of their needs met

Qualifications:

- Excellent customer service skills with a drive to go above and beyond

- Superior written and oral communication skills

- Ability to work in a “team” environment

- Capable of navigating a busy shopping centre and working in crowds

- Various computer skills – Microsoft Office Suite, Microsoft Teams, Canva

- Competent in Social Media, Facebook, Instagram, Website, etc.

- Ability to work weekdays, evenings Saturdays and Sundays and any extended hours required to meet shopping centre needs

- Must be accountable and punctual

- Creative and self motivated

Pay: $17.00-$17.50 per hour

Expected hours: 15.0 – 30.0 per week

Work Location: In person

📌 Guest Services Representative (Micmac Village)
🏢 Mic Mac Mall
📍 Micmac Village