GEXEL, a different Quebec-based call center for over 20 years, offers you the chance to work remotely and provides internal development prospects. We support our partners' customers who excel in the fields.

We are committed to training, guiding, and supporting your journey! Working at GEXEL is more than just a job; it's a dynamic environment where your potential will be propelled as far as you want to go. There is a place for you here!

What's in it for you:

· Work from home with the equipment provided.

· Hourly rate of $17.00 plus bilingual bonus of $1.00/hr.

· Your hourly rate will increase according to the number of cumulative hours worked.

· Benefits (medical, dental, travel, vision and life).

· Opportunities for internal growth and career advancement.

Your responsibilities:

· Answer incoming calls in a professional manner.

· Manage customer dissatisfaction by providing effective technical support.

· Build customer loyalty.

· Seize opportunities to offer products and services.

· Assist the team in all other tasks related to the achievement of objectives.

What you need :

· Fluency in English to meet the needs of our Ontario customers.

· Quick understanding of customer needs.





· Positive communication and simplification skills.

· Dynamic, diplomatic and good listening skills.

· Good command of computer tools.

· Internet connectivity: minimum download and upload speeds of 30Mbps - the faster, the better!

AVAILABILITY REQUIRED :

Monday to Sunday between 7:30 a.m. and 11:00 p.m.

By applying at GEXEL, you understand that, if an offer is extended to you, it will be conditional on a background check, in accordance with GEXEL's employment policies. The background check may include some or all of the following elements, depending on the nature of the position: Social Insurance Number (SIN) validation, work permit, employment verifications, credit checks, and criminal checks related to offenses relevant to the position offered. You will be informed during the hiring process of the specific checks required for the position. We appreciate your understanding and wish you good luck in this process.

Job Type: Full-time

Benefits:

- Dental care
- Life insurance
- Paid time off
- Vision care

Experience:

- IT support: 1 year (Preferred)

Language:

- English (Required)
- French (Preferred)

Work Location: Remote

📌 Technical support agent - Work from home (Canada)
🏢 Gexel
📍 Canada