Marathon Hardware has 6 locations across Canada and we proudly distribute thousands of innovative products throughout North America. Our products range from decorative hardware, hinges & opening systems, drawer slides, fasteners and kitchen storage accessories. Our roots have been firmly planted in Canada for nearly 30 years. We source products from around the world to find new and innovative solutions to enhance our customer projects. Our people are our core, and our customers are our focus. We take pride in both our team and ability to serve our customers with the utmost professionalism and personability.
Under the supervision of the Branch Manager, the Showroom Advisor is a front facing role that will offer top of the line service to our customers. This individual aims to develop current customers and continue to provide solutions to existing ones.
Responsibilities:
· Proactively listen to customer needs and advise on best product fit.
· Develop customer relationships and add value and support to the client base.
· Proactively develop sales leads and opportunities.
· Execute inbound and outbound communication with customers, via phone and email.
· Enter customer orders into ERP.
· Communicate with the warehouse team to coordinate in person orders.
· Ensure the showroom is kept clean and always organized.
· Follow up with customers to ensure service levels are met.
· Maintain updated information for customer records, prospects, and proposals through CRM.
· Update customers on products, modifications, changes, and enhancements.
· Offer positive contributions to our culture and business environment.
· Represent Marathon with dignity and respect.
Qualifications:
· High school graduation or equivalent.
· Formal sales and customer service training an asset.
· Cabinet Hardware experience is an asset but willing to train the right person.
Skills:
· Ability to work as part of a team and independently.
· Ability to multi-task with attention to detail.
· Impeccable customer service business etiquette.
· Impeccable phone manners and email etiquette.
· Excellent computer skills.
· Ability to work and communicate with diverse groups.
· Organized, autonomous, and resourceful.
Job Type: Full-time
Pay: $52,000.00-$56,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program
Application question(s):
- What is your salary expectation?
Experience:
- Customer service: 1 year (preferred)
- renovations/cabinetry : 1 year (preferred)