Company Overview

TactEx (a division of the Macon Group Of Companies) is Canada’s most innovative diamond drilling equipment supplier, we deliver the most powerful and precise products to help customers enhance any project.

TactEx Industries is a values driven organization built on quality, dependability and constant and never ending improvement. We seek highly motivated teammates that are self driven to provide the highest quality of products and service worldwide. Our shops and facilities are fast paced, results oriented and growing.

Job Summary

TactEx Industries is seeking a highly organized and customer-focused Parts and Logistics Specialist to support our growing operations. This position serves as the primary point of contact for customer parts inquiries while managing inventory, shipping, receiving, and logistics activities. The successful candidate will ensure parts and equipment are accurately tracked, stored, packaged, and delivered to meet customer and operational requirements.

This hands-on role combines customer service, warehouse operations, inventory control, and freight coordination. The ideal candidate is detail-oriented, comfortable working with ERP systems, and thrives in a fast-paced environment where accuracy, responsiveness, and teamwork are essential

Duties

Customer Parts Support

- Respond to customer parts inquiries in a professional and timely manner.
- Prepare accurate quotations and process parts orders through fulfillment.
- Provide customers with shipping options, freight pricing, and delivery information.
- Support urgent customer requests and equipment downtime situations.

Logistics and Shipping

- Coordinate domestic and international shipments.
- Prepare shipping documentation, freight paperwork, labels,



and tracking information.
- Package, crate, and prepare parts and equipment for safe transportation.
- Load and unload incoming and outgoing shipments using appropriate material-handling equipment.

Inventory Management

- Receive, inspect, identify, and properly store incoming inventory.
- Maintain accurate inventory records within the ERP system.
- Perform cycle counts and investigate inventory discrepancies.
- Monitor inventory levels and support replenishment activities to prevent stock shortages.

Internal Operations Support

- Supply parts and materials to production, maintenance, and other departments.
- Collaborate with Sales, Operations, and Purchasing teams to meet customer and operational demands.
- Maintain organized, safe, and efficient warehouse and parts-storage areas.
- Support continuous improvement initiatives and adherence to company safety standards

Emergency Parts Response

- Serve as the primary after-hours contact for emergency parts fulfillment.
- Coordinate and facilitate urgent parts shipments to minimize customer equipment downtime.
- Attend the facility outside regular working hours when required to support critical customer needs.

What We're Looking For

- Strong customer service and communication skills.
- Experience in shipping, receiving, warehousing, logistics, or inventory control.




- Proficiency with ERP systems and inventory management software.
- Ability to prioritize multiple tasks and meet deadlines.
- Forklift or material-handling equipment experience is considered an asset.
- Commitment to workplace safety, accuracy, and continuous improvement.
- Valid forklift operating certificate an asset
- Experience in a warehouse or manufacturing environment an asset
- Must meet all Health and Safety standards and lift a minimum of 50 lbs

Experience

- Proven dealership or manufacturing experience in parts management or logistics roles
- Strong data entry skills with familiarity in ERP systems and CMMS platforms
- Experience in purchasing, sourcing, negotiation, and supply chain management
- Excellent customer service skills to liaise effectively with internal teams and external partners
- Mechanical knowledge related to heavy equipment or HVAC systems is a plus
- Ability to operate forklifts safely; certification preferred
- Familiarity with demand planning processes and procurement strategies

Why Join TactEx Industries?

- Be part of a growing and innovative industrial manufacturing company.
- Work in a collaborative, team-oriented environment.
- Opportunity to make a direct impact on customer satisfaction and operational performance.
- Competitive compensation and benefits package.

Pay: $28.00-$32.00 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- In office parking
- Paid time off
- RRSP match
- Vision care

Language:

- English (required)

Location:

- Parksville, BC (required)

Work Location: In person

📌 Parts and Logistics Specialist (Parksville)
🏢 TactEx Industries Inc. (a division of the Macon Group Of Companies)
📍 Parksville