Job Overview

We are seeking an energetic and detail-oriented Tire Sale and Operations Manager to lead our tire sales department and oversee daily operational functions for our Calgary store. This pivotal role combines customer service excellence with efficient management of sales processes, inventory, and team coordination. The ideal candidate will drive sales growth, ensure smooth shop operations, and foster a positive experience for customers and staff alike. If you thrive in a fast-paced environment, possess strong communication skills, and have a passion for automotive retail, this opportunity is perfect for you!

Duties

*Run day-to-day operations of Canada Tire Land; open/close business; organize priorities; ensure customers are looked after; coordinate all departments

*Handle customers from inquiry to completed sale; understand vehicle/tire requirements; recommend suitable options; prepare quotes; negotiate within approved pricing limits; close sales

*Develop relationships with mechanical shops, dealerships, used-car dealers, fleets and other businesses; make outbound calls; provide wholesale pricing; follow up on quotes

*Answer phone calls, WhatsApp, Facebook, Marketplace, Instagram, website and walk-in enquiries; respond quickly; maintain professional communication

*Identify correct tire size, load index, speed rating, season, vehicle application and quantity; verify fitment before quoting

*Create and manage Facebook Marketplace ads, Facebook, Instagram, TikTok, Google Business Profile and other advertising; update ads regularly; test different advertisements

*Keep a record of every inquiry; record customer name, phone, vehicle, tire size, quoted price and follow-up date; follow up with customers who did not purchase

*Take product photos/videos; create tire videos; post new inventory, deals, tire education and promotions; respond to comments/messages

*Maintain business information, products, photos,



updates/posts and customer reviews; encourage legitimate customers to leave reviews

*Maintain current selling prices; monitor competitor pricing; recommend price changes to owner; protect minimum gross margin

*Maintain accurate tire inventory by size, brand, model, quantity and location; identify fast/slow-moving tires; conduct physical counts

*Monitor stock levels; identify tires that need replenishment; obtain supplier quotes; place approved purchase orders; track incoming shipments

*Communicate with tire suppliers; negotiate pricing where possible; compare supplier availability; follow up on backorders, credits and returns

*Check incoming tires against purchase orders/invoices; verify quantity, size, model and condition; record inventory immediately

*Handle customer returns, supplier credits and warranty claims; document every issue; follow supplier procedures

*Monitor cash, debit/credit, e-transfer and other approved payment methods; reconcile daily sales against payments

*Prepare daily sales summary; record expenses; track deposits; identify discrepancies; provide owner with daily/weekly figures

*Record supplier purchases and amounts owing; track supplier balances; prepare information for payments

*For approved commercial accounts, track outstanding invoices and follow up on overdue balances

*Maintain organized sales, purchase, expense and payment records for the accountant/bookkeeper; ensure supporting documents are available

*Monitor advertising, rent, supplies, delivery,



banking/merchant and other business expenses; seek owner approval for major expenses

*Handle complaints professionally; resolve issues within authority; escalate major disputes to owner

*Find new customer groups and commercial accounts; approach mechanic shops, fleets, dealerships and used-car businesses

Regularly check Calgary tire competitors for pricing, promotions, brands, sizes and offers

Provide daily/weekly/monthly reports on sales, gross profit, inventory, advertising, leads, expenses and outstanding payments

If additional staff are hired, train them, assign duties, monitor performance and maintain schedules

Act professionally as the public face of Canada Tire Land when dealing with customers, suppliers and commercial accounts

Experience

- Proven dealership experience or automotive retail background with a strong understanding of tire products and services
- Demonstrated success in sales management, including setting targets and motivating teams to achieve goals
- Familiarity with POS systems, cash handling procedures, and cashiering responsibilities
- Multilingual abilities or bilingual skills are highly desirable to serve diverse customer bases effectively
- Experience with automotive repair operations or related technical knowledge is a plus
- Solid organizational skills with the ability to manage multiple priorities efficiently
- Excellent communication skills for negotiation, customer engagement, and team collaboration
- Proficiency in Microsoft Excel for reporting and data analysis; basic math skills are essential

Join us as we drive forward in delivering exceptional tire solutions while fostering a dynamic work environment. Your leadership will empower our team to excel in customer satisfaction and operational excellence!

Pay: $18.25-$23.00 per hour

Benefits:

- Casual dress
- Flexible schedule
- On-site parking
- Store discount

Work Location: In person

📌 Tire sale/ Operation Manager (Vista Heights)
🏢 canada tire land
📍 Vista Heights