Job Overview

We are seeking a dynamic and detail-oriented Operations and Cleaning Manager to lead our Short Term Rental and Maintenance Operations. In this vital role, you will oversee daily custodial activities, ensure the highest standards of cleanliness, and manage a team dedicated to maintaining a safe, hygienic, and welcoming setting. Your leadership will drive efficiency, uphold safety protocols, and promote a culture of excellence in facility management. This position offers an exciting opportunity to make a tangible impact on our organization’s operational success and cleanliness standards.

1. Cleaning Operations — Full Ownership

- Own day-to-day communication and relationships with cleaning contractors across the

portfolio

- Coordinate cleaner schedules for turnovers, mid-stay cleans, and maintenance cleans, and

ensure adequate coverage at all times

- Onboard and train new cleaning contractors and ensure they follow Artin's procedures,

including the pre-clean inspection

- Monitor cleaner responsiveness, reliability, and performance; address issues and escalate to the Director of Operations when needed
- Recruit and expand the cleaner network as the portfolio grows

2. Inventory & Supplies — Ownership

- Own inventory levels and supply requests across all properties
- Coordinate purchasing, deliveries, and replenishment to keep properties consistently

stocked

- Track supply usage, control costs, and reduce waste through better logistics

3. Quality Assurance & Property Inspections — Full Ownership

- Own the quality standard across the portfolio and ensure every property is consistently

clean and guest-ready

- Conduct in-person property inspections, driving to properties as needed to verify condition and readiness firsthand
- Run and enforce the pre-clean / quality inspection process, reviewing photos, videos, and reports
- Triage maintenance issues identified during inspections — assess severity, determine urgency, and take or direct the appropriate next step
- Track cleanliness and readiness trends, flag recurring issues, and drive corrective action

4. Maintenance Triage & Coordination

- Assess and prioritize maintenance issues flagged during inspections or by cleaners, tenants, and guests
- Partner with Maintenance Coordinator to coordinate maintenance vendor quotes and

scheduling, and track tickets through to resolution

- Ensure maintenance updates are communicated clearly to the Director of Operations and

relevant teams

5. Guest Reviews Management — Full Ownership





- Own guest-review management across booking platforms — monitoring, responding to,

and following up on reviews.

- Identify recurring themes in guest feedback and translate them into operational

improvements.

- Protect and improve property ratings by resolving issues that affect the guest experience
- Report review trends and guest-satisfaction insights to leadership

6. External Cleans Business — Ownership

- Own and grow Artin's External Cleans business (cleaning services for third-party clients)
- Develop standardized cleaning processes, service offerings, and pricing
- Manage client acquisition, onboarding, and ongoing relationships
- Monitor service quality and client feedback, and drive continued growth of the line of business

7. Operational Reporting, Systems & Automation

- Build and maintain dashboards tracking cleaning operations, inventory, maintenance,

quality, and guest reviews

- Monitor key metrics — cleaning completion rates, response times, unresolved issues, and

review scores

- Work with the Director of Operations to standardize workflows and automate repetitive

tasks

- Provide operational insights and reporting to leadership

Qualifications

Required

- 2+ years' experience in operations SHORT TERM RENTALS, hospitality, property management, or service operations
- Experience managing contractors or service providers
- A valid driver's licence and reliable personal vehicle for regular property visits
- Strong organizational, communication, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced, hands-on environment
- Comfortable working with operational tools (Slack, task management platforms, reporting tools)

Preferred

- Experience owning cleaning operations, quality assurance, or facilities operations
- Experience in property management, STR/MTR/LTR, or hospitality
- Experience managing guest reviews or customer feedback
- Experience with workflow automation or operational systems

Key Skills

- Cleaning and contractor management
- Quality assurance and hands-on property inspection
- Maintenance triage and vendor coordination




- Inventory and supply logistics
- Guest-review and reputation management
- Process improvement, reporting, and follow-through
- Strong attention to detail

Success in This Role

- Properties are consistently clean, well-stocked, and inspection-ready
- Cleaning coverage is reliable and responsive across the portfolio
- Maintenance issues are caught early during inspections and resolved quickly
- Guest reviews and property ratings improve over time
- The External Cleans business grows steadily and profitably
- Operations become more visible, scalable, and efficient in partnership with the Director of

Duties

- Supervise and coordinate all Housekeeping staff to ensure consistent delivery of cleaning services across the facility
- Develop and implement cleaning schedules that meet health, safety, and operational standards
- Conduct regular inspections of work areas to verify cleanliness, safety compliance, and proper use of cleaning equipment and supplies
- Manage inventory levels of cleaning supplies and equipment, ensuring timely replenishment and proper storage
- Train team members on proper cleaning techniques, safety procedures, and use of commercial cleaning tools and products
- Enforce safety protocols related to custodial work to prevent accidents or injuries
- Collaborate with other departments to address special cleaning needs or project requirements

Skills

- Proven custodial experience with a strong understanding of cleaning procedures in commercial settings
- Excellent leadership skills with the ability to motivate and manage a team effectively
- Knowledge of commercial cleaning equipment, supplies, and environmentally friendly practices ( stocking properties and inventory)
- Solid organizational skills to manage schedules, inventories, and quality control processes
- Ability to communicate clearly with team members, vendors, and management
- Detail-oriented mindset with a focus on maintaining high standards of cleanliness and safety
- Flexibility to adapt to changing priorities or urgent cleaning requests

This role is perfect for someone passionate about maintaining pristine environments while leading a motivated team. If you thrive in fast-paced settings and are committed to excellence in facility management, we want to hear from you!

You must have a vehicle.

This is a Monday to Friday with weekends as needed. In office and on sites.

Pay: $55,000.00-$75,000.00 per year

Benefits:

- On-site parking

Work Location: In person

📌 Operations and Cleaning Manager (Vancouver)
🏢 MODERN STAYS Cleaning
📍 Vancouver