Home Service Professionals is looking for a motivated, reliable Booking Agent to join our office team in London, Ontario.

This is an entry-level position that is ideal for someone who enjoys talking to people, is comfortable on the phone, and wants to build experience in a professional office environment.

About the Role

As a Booking Agent, you will be responsible for connecting with customers and potential customers by phone and scheduling appointments for our warranty specialist and service teams.

The majority of the position involves outbound calling. You will contact existing customers as well as new leads generated through our Home Depot and Georgian Water and Air partnership to determine their needs and schedule appointments.

You will also handle some inbound calls from customers and assist with basic questions or direct them to the appropriate member of our team.

This is not a cold-calling sales position where you are expected to close deals. Your role is to have conversations with customers, understand what they are looking for, and schedule the appropriate appointment.

What You’ll Do

· Make outbound calls to existing customers

· Follow up with new leads generated through our partnership with Home Depot and Georgian Water and Air

· Speak with homeowners to understand their needs and determine the appropriate next step

· Schedule appointments for our warranty specialist and service teams

· Confirm and follow up on appointments

· Answer incoming customer calls and provide basic assistance

· Accurately enter customer information and appointment details into our computer systems





· Maintain organized and up-to-date customer records

· Communicate professionally with customers and our internal team

What We’re Looking For

We’re looking for someone who is:

· Friendly, confident and comfortable speaking with people over the phone

· Comfortable making a high volume of outbound calls

· Reliable and punctual

· Organized and able to stay focused on repetitive tasks

· Comfortable using computers and learning new software

· A good communicator who can listen and ask the right questions

· Motivated, positive and willing to learn

· Able to work independently while being part of a small office team

Previous office, call-centre, sales or customer service experience is an asset, but is not required. We will train the right person.

Requirements

· High school diploma or equivalent

· Strong verbal communication skills

· Basic computer skills

· Reliable transportation to our London office

· Must be bondable

What We Offer

· Full training provided

· Entry-level position with opportunities to learn and grow

· Friendly, small-office work environment

· Monday–Friday schedule

· Stable, year-round employment

· Prospect to gain experience in sales, customer communication and office administration

Position Details

Position: Booking Agent
Location: London, Ontario
Employment Type: Full-time
Schedule: Monday–Friday

If you’re personable, dependable and comfortable talking to people on the phone, we’d love to hear from you!

Pay: From $17.95 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Booking Agent – Home Services | London, ON (Westminster)
🏢 Home Service Professionals
📍 Westminster