About Us

Northwestern Systems Corporation, BetterBuilt an Allentown Company is a recognized leader in the design, manufacture, and installation of high-quality products for Life Science environments - including Vivariums and Laboratory Research Facilities - as well as Healthcare applications in Sterile Processing and Surgical Departments. Based in Western Canada, our modern manufacturing facility supports distribution across North America, the UK, and Asia through a network of experienced sales professionals.

Job Summary

Reporting to the SVP & General Manager, the Process Excellence & Quality Systems Specialist will be responsible for improving the effectiveness, consistency, and quality of business processes across the organization. The Process Excellence & Quality Systems Specialist will play a critical role in the development and maintenance of the Quality Management System (QMS), driving continuous improvement initiatives, facilitating corrective action processes and supporting the implementation and optimization of business systems.

Key Responsibilities

- Map and analyze business processes to identify inefficiencies, bottlenecks, risks, and opportunities for improvement.
- Develop and implement improved processes with clear responsibilities, handoffs, controls, and KPIs.
- Facilitate cross-functional process improvement initiatives and support process standardization.
- Develop, maintain, and continuously improve the QMS in alignment with ISO 9001 requirements.
- Develop and maintain SOPs, work instructions, inspection procedures, and other quality documentation.
- Conduct internal audits and support corrective actions and external audit activities in coordination with the Director of Quality.
- Coordinate NCR and CAPA processes, including root cause analysis and corrective action.
- Lead continuous improvement activities, including Kaizen initiatives, across shopfloor and office functions.
- Identify and implement improvements that reduce rework, waste,



errors, and process variation.
- Work with functional teams and corporate IT to identify business system needs and define requirements.
- Support the evaluation, implementation, and improvement of business systems and tools.
- Ensure new or modified systems effectively support business processes and user requirements.
- Demonstrate a commitment to workplace safety by following safe work practices, identifying hazards and reporting concerns promptly.
- Comply with Company policies, programs, procedures and applicable regulatory requirements.
- Perform other duties as assigned.

Qualifications

- Post-secondary education in Business, Engineering, Operations, Quality, Industrial Engineering or a related discipline.
- Training or certification in Lean, Six Sigma, ISO 9001, or quality management is an asset.
- Minimum 3 years of experience in process improvement, quality systems, operations excellence, business processed management or related.
- Experience with process mapping, workflow analysis, and continuous improvement.
- Experience developing or maintenance quality management systems, preferable in an ISO 9001 environment.
- Experience with root cause analysis, corrective action, and process improvement methodologies.
- Experience supporting business system implementations or improvements.
- Manufacturing or engineered-to-order experience is an asset.

Knowledge & Skills

- Intermediate proficiency in Microsoft Office suite required (MS Word, Excel, PPT & Outlook).
- Working knowledge of ISO 9001 and quality management principles.




- Strong understanding of process mapping, workflow analysis, and continuous improvement methodologies.
- Strong analytical and problem-solving skills.
- Strong organizational and project coordination skills.
- Ability to translate complex processes into clear workflows, procedures, and requirements.
- Ability to use data and KPIs to identify problems and measure improvement.
- Strong written and verbal communication skills.
- Strong attention to detail and follow-through.
- Foster a culture of continuous improvement.

Physical Requirements & Working Conditions

- This is a Monday to Friday schedule with hours aligned to the core hours of the business. Weekends and holiday availability may be required from time-to-time to meet deadlines.
- Required to work a combination of in-office (+/- 80%) and in the shop floor (+/-20%).
- Required to wear PPE when entering production.

Work Location

- 7601 MacDonald Road, Delta, BC V4G 1N3
- This position requires 100% on-site attendance during the probationary period. Upon successful completion of probation, employees may be eligible for a hybrid work arrangement consisting of four days in the office and one day working remotely each week.

Why Join Us?

At Northwestern Systems Corporation, you’ll be part of a forward-thinking organization where innovation, quality, and customer service excellence drive everything we do. We foster a supportive team culture and offer opportunities for professional development in a growing company.

Apply Today

If you’re a motivated professional with a passion for customer service and coordination, we’d love to hear from you. Submit your application and take the next step in your career with Northwestern Systems Corporation.

Pay: $80,000.00-$100,000.00 per year

Advantages:

- Company events
- Company pension
- Dental care
- Extended health care
- Paid time off
- RRSP match

Work Location: In person

📌 Process Excellence & Quality Systems Specialist (Delta)
🏢 Northwestern Systems
📍 Delta