Full-Time Medical Receptionist / Clinic Administrator

Momentum SportMed & Wellness is seeking a friendly, organized, and proactive Full-Time Medical Receptionist / Clinic Administrator to join our multidisciplinary healthcare team in downtown Toronto.

Located in the Bay Street Corridor near Bay and Gerrard, Momentum SportMed & Wellness provides integrated care through a team of healthcare professionals including physiotherapy, massage therapy, chiropractic care, athletic therapy, acupuncture, and other rehabilitation and wellness services.

We are looking for someone who is professional, dependable, people-focused, and comfortable taking ownership of a busy front desk. As one of the first points of contact for our patients, you will play an important role in creating a welcoming, skilled, and efficient clinic experience.

Schedule

Monday to Friday: 11:30 AM to 6:00 PM

This is a full-time, weekday position with a consistent schedule.

Responsibilities

- Welcome patients in a friendly and professional manner and manage patient check-in and check-out.
- Answer incoming telephone calls and respond to emails and online appointment requests promptly.
- Book, reschedule, and manage appointments using the clinic's electronic medical record and scheduling system.
- Assist new and existing patients with information regarding clinic services, practitioners, fees, insurance coverage, direct billing, and appointment availability.
- Ensure new patient intake forms and required information are completed accurately.
- Maintain and update patient demographic, insurance, and account information while protecting patient confidentiality.
- Process payments and issue receipts and invoices.
- Submit and manage direct billing claims through insurance portals.
- Assist with rejected, outstanding, or incomplete insurance claims and communicate with insurance providers when required.




- Complete appointment confirmations and patient follow-up communications.
- Receive and process incoming reports, faxes, referrals, and other documentation and upload documents accurately to patient charts.
- Assist practitioners with administrative and scheduling requirements.
- Maintain accurate patient accounts and reconcile payments at the end of the day.
- Maintain an organized, professional, and welcoming reception and common area.
- Assist with general clinic organization and light tidying as required.
- Help develop, improve, and maintain front-desk procedures, administrative systems, and clinic manuals.
- Communicate regularly and effectively with the clinic owner and management.
- Perform other reasonable administrative duties as required.

Qualifications

Required:

- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Highly organized with excellent attention to detail.
- Professional, dependable, punctual, and self-motivated.
- Ability to work independently and take initiative.
- Comfortable managing multiple priorities in a busy healthcare environment.
- Strong computer skills and confidence learning new software.
- Experience with Microsoft Office, Google Workspace, Gmail, and online scheduling systems.
- Legally eligible to work in Canada.

Preferred:

- Medical Office Administration diploma or related education.
- Previous experience working in a medical, rehabilitation, physiotherapy, chiropractic, massage therapy,



or multidisciplinary healthcare clinic.
- Experience with electronic medical record systems such as Juvonno or Jane.
- Experience with insurance direct billing platforms such as TELUS Health, ProviderConnect, Blue Cross, and other insurer portals.
- Experience processing extended health insurance claims.

Who We Are Looking For

We are looking for someone who takes ownership of the front desk rather than waiting to be told what needs to be done.

The successful candidate will be proactive, organized, and comfortable identifying priorities, solving routine problems, and following tasks through to completion.

You should enjoy working with people while understanding that a healthcare reception position also requires accuracy, discretion, confidentiality, and professionalism.

You will work closely with our practitioners and clinic management and should be comfortable communicating with different personalities in a multidisciplinary team environment.

About Momentum SportMed & Wellness

Momentum SportMed & Wellness is a multidisciplinary sport medicine and rehabilitation clinic located in downtown Toronto.

Our approach is based on collaborative and integrated care, with practitioners working together when appropriate to help patients recover from injury, improve function, remain active, and support their overall health and wellness.

Location: Bay Street Corridor, Toronto, ON
Approximately a 5-minute walk from College Station.

Job Type: Full-time
Schedule: Monday to Friday, 11:30 AM to 6:00 PM

Pay: From $19.50 per hour

Expected hours: 32.5 per week

Benefits:

- Company events
- Extended health care
- On-site gym
- Store discount

Education:

- AEC / DEP or Skilled Trade Certificate (required)

Experience:

- Medical office: 1 year (required)

Work Location: In person

📌 Medical Receptionist (Old Toronto)
🏢 Recognized
📍 Old Toronto