Overview

We are seeking a professional, friendly, and proactive Security Guard to help maintain a safe, welcoming, and comfortable shopping environment for our customers and staff.

The ideal candidate understands that retail security is about more than preventing theft. They will maintain a visible but approachable presence, provide excellent customer service, monitor activity throughout the store, and respond calmly and professionally to disruptive behaviour or safety concerns.

We are looking for someone who can balance friendly customer service with strong situational awareness and effective security practices.

Key Responsibilities

- Customer Service: Greet customers warmly, maintain a welcoming presence, and provide assistance when needed.
- Proactive Observation: Remain alert to customer activity, monitor potential concerns discreetly, and help deter theft without making customers feel uncomfortable or intimidated.
- Store Patrols: Conduct regular patrols throughout the store, entrances, exits, and surrounding areas to identify potential safety or security issues.
- Conflict Management: Address inappropriate, disruptive, aggressive, or harassing behaviour calmly and professionally, using verbal de-escalation techniques whenever possible.
- Loitering and Unauthorized Presence: Monitor for unauthorized loitering or individuals remaining on the premises without a legitimate purpose. Politely communicate store policies and request that individuals leave when appropriate, treating everyone respectfully and without discrimination.
- Emergency Response: Contact police, ambulance services, fire services, or other emergency responders when required.
- Staff Support:



Assist store employees with security concerns and help maintain a safe environment for customers and staff.
- Incident Reporting: Document security incidents, suspicious activity, interactions, and any actions taken.
- Professional Conduct: Represent the store positively through good judgment, clear communication, reliability, and a calm demeanour.

Qualifications and Skills

- Valid Ontario Security Guard Licence.
- Strong customer service and interpersonal skills.
- Excellent observation skills and attention to detail.
- Ability to communicate confidently, respectfully, and assertively.
- Experience handling difficult situations and de-escalating conflict.
- Valuable judgment and the ability to recognize when to intervene and when to request assistance.
- Reliable, professional, approachable, and attentive throughout the shift.
- Previous retail security or loss prevention experience is an asset.
- First Aid/CPR certification is an asset.
- Use of force license

The Ideal Candidate

We are looking for a security professional who is visible but not intimidating, friendly but alert, and approachable but assertive when necessary.

The successful candidate will help customers feel welcome, employees feel supported, and potential troublemakers understand that store policies and safety expectations are taken seriously.

The goal is to prevent problems before they escalate while ensuring the store remains a positive and comfortable place to shop.

For priority consideration and a faster response, please email your valid Ontario Security Guard Licence and Resume to [email protected].

Pay: $20.00-$22.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

- On-site parking

Work Location: In person

📌 Loss Prevention Officer (Barrie)
🏢 Protego Security
📍 Barrie