Aftercare and Service Lead Technician

Location: Greater Vancouver - North Shore, Vancouver and Burnaby
Type: Full-Time, Hourly
Schedule: Monday to Friday, typically 8 a.m. to 4 p.m.
Pay: $45-$60 per hour

About Us

Lumia Group Contracting is a North Vancouver-based residential construction company specializing in custom homes and renovations. We’re a small, growing team committed to quality craftsmanship and exceptional client experiences. As our business expands, we’re seeking a skilled, client-focused Aftercare and Service Lead Technician to help build our service offering and support clients beyond project completion.

About the Role

This hands-on role takes ownership of post-project punch lists, warranty items and short residential service jobs. You’ll complete suitable work yourself, coordinate trusted trades when needed and follow each item through to completion. Working in occupied condos, townhouses and single-family homes, often with high-end finishes, you’ll bring careful workmanship, clear communication and respect for clients and their homes.

Service jobs typically range from half a day to two days. You’ll assess the work, prepare estimates and process payments using a company-provided iPad and point-of-sale system. When aftercare and service demand allows, you’ll also support the crew on active job sites.

Key Responsibilities

Aftercare and Trade Coordination

- Take over small punch lists after project completion, assess outstanding items and plan their completion with clients and project managers.
- Complete repairs within your skill set and coordinate qualified trades for plumbing, electrical and other work beyond your scope.
- Follow through on assigned items, document completed work and keep clients and the project team informed.

Service Work and Client Relations

- Assess,



estimate and complete short service jobs; confirm scope and pricing with clients and refer larger work to the broader team for estimating.
- Perform finish carpentry, doors, trim, casing, wall mouldings, framing, basic flooring repairs, drywall repairs, painting, caulking, hardware, curtain rods and bathroom accessory installations.
- Provide a professional, responsive client experience, communicate clearly about timing and next steps, and process payments using the company’s point-of-sale system.

Site Support and Workmanship

- Join the crew on active job sites when aftercare and service demand allows.
- Maintain Lumia’s safety and quality standards, protect surrounding finishes and leave work areas clean.

Knowledge Skills and Abilities

Knowledge and Experience

- Strong residential handyman or finish carpentry experience, with a track record of high-quality work.
- Experience working in occupied homes and around detailed finishes.
- Experience assessing short service jobs, preparing estimates and coordinating trades.
- Minor drywall patching experience is a strong asset.

Skills

- Strong practical repair skills, attention to detail and problem-solving abilities.
- Strong customer service and communication skills, including setting clear expectations and handling client concerns professionally.
- Valuable organization and scheduling skills to manage visits and follow outstanding items through to completion.




- Comfort using digital tools to document work, communicate with clients and process payments.

Abilities and Requirements

- Ability to work independently, take ownership and recognize when a qualified trade is needed.
- Ability to adapt to changing service needs and collaborate with clients, trades and the Lumia team.
- Basic hand and power tools; Lumia will supplement these as we equip the service van.
- Valid driver’s licence, a clean driving record and the ability to complete a criminal record check.
- First aid certification, or willingness to obtain it with our support.

Compensation and Benefits

- $45-$60 per hour, based on experience, with potential performance-based bonuses.
- Comprehensive benefits package.
- A new branded electric work van, available for personal use, and an iPad for field work.
- Occasional after-hours or weekend emergency calls may be available at a higher rate. Participation is entirely optional.

Growth Opportunities

You’ll have the opportunity to help shape a new service and aftercare role. As the offering develops, responsibilities may expand to coordinating visits for a planned home maintenance program and managing selected smaller projects valued under $50,000.

How to Apply

Please send your resume and a brief introduction outlining your relevant experience and availability to [email protected].

Lumia Group Contracting is an equal opportunity employer. We welcome applicants from all backgrounds and experiences, including Indigenous peoples, visible minorities, women, persons with disabilities and members of the LGBTQ2S+ community.

Pay: $45.00-$60.00 per hour

Expected hours: 40.0 per week

Benefits:

- Company car
- Dental care
- Extended health care
- Paid time off

Work Location: In person

📌 Aftercare & Service Lead Technician (North Vancouver)
🏢 Lumia Group Contracting
📍 North Vancouver