We are looking for a Systems Analyst to join our IT team and work closely with an experienced Systems Analyst who serves as the primary escalation point and technical owner for the environment.

This role is hands-on by design and spans infrastructure, systems, and application support. You will be involved in planning and installing core infrastructure while also supporting a wide variety of business and client-facing applications, many of which are specialized, vendor-supported, or unfamiliar. This is a good fit for someone who enjoys figuring things out in real time, working through ambiguity, and owning problems from initial triage through resolution.

About Us

Founded in Edmonton in 1990, we are a Canadian distribution and manufacturing company specializing in seals, gaskets, and plastic components. With multiple locations across Canada and the United States, our IT setting supports manufacturing, warehousing, sales, and operational systems that vary by site and function.

Our IT team supports a mix of modern platforms, legacy systems, and third-party applications, requiring practical problem-solving and strong investigative skills.

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Key Responsibilities

Infrastructure Planning and Deployment

· Plan, install, and support server hardware, storage, and supporting infrastructure

· Perform physical installation including racking, cabling, power, and initial configuration

· Deploy and maintain firewalls, switches, wireless infrastructure, and UPS systems

· Participate in infrastructure design decisions related to capacity, redundancy, and security

· Coordinate hardware refreshes, lifecycle replacements, and site upgrades

Project Execution and Technical Ownership

· Execute IT projects across infrastructure, cloud services, security, and business systems





· Take ownership of assigned initiatives from planning through implementation and ongoing support

· Perform system upgrades, migrations, and integrations with a focus on stability and minimal disruption

· Collaborate with other Systems Analysts to design and implement technical solutions aligned with business needs

Systems, Applications, and Operational Support

· Administer Windows Server environments (2012–2025), Active Directory, Group Policy, and Microsoft 365

· Support virtualization platforms and core services such as DNS, DHCP, authentication, and storage

· Troubleshoot and support a wide variety of business, manufacturing, and client-facing applications

· Investigate and resolve issues involving unfamiliar or undocumented applications by analyzing system behavior, logs, integrations, and vendor dependencies

· Work directly with vendors and internal stakeholders to diagnose issues where application ownership or root cause is unclear

· Monitor system health, performance, and security, addressing issues proactively

· Escalate high-risk or complex changes appropriately while maintaining ownership of assigned systems

End User and Escalation Support

· Provide advanced technical support to users across multiple locations

· Act as an escalation point for complex hardware, software, application, and access issues

· Support users with Microsoft 365 and other productivity tools

· Contribute to technical documentation, standards, and troubleshooting guides

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Skills and Qualifications





· Diploma or degree in Computer Science, Information Technology, or equivalent hands-on experience

· Proven experience installing and supporting physical server and network infrastructure

· Strong knowledge of Windows Server, Active Directory, Microsoft 365, and core networking concepts

· Experience supporting a wide range of third-party or line-of-business applications

· Strong troubleshooting and diagnostic skills, including the ability to work through unfamiliar systems and incomplete documentation

· Experience analyzing logs, system behavior, and integrations to identify root cause

· Practical experience with firewalls, switches, VPNs, and network segmentation

· Experience with virtualization platforms and on-premises infrastructure design

· Experience with scripting, automation, or technical documentation is an asset

· Ability to balance project execution with operational and application support responsibilities

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If you are looking for a role where you can build, support, and troubleshoot real infrastructure while working through complex and sometimes unknown systems, we would like to hear from you. Please submit your resume and a brief cover letter outlining your experience and interest in the role.

Job Types: Full-time, Permanent

Pay: From $79,900.00 per year

Benefits:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care

Ability to commute/relocate:

- Edmonton, AB T6B 2J1: reliably commute or plan to relocate before starting work (required)

Education:

- AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

- IT: 5 years (required)

Work Location: In person

📌 IT Systems Analyst (Southeast Edmonton)
🏢 Hi-Tech Seals
📍 Southeast Edmonton