True North Sports + Entertainment is looking for a technical expert and service-minded team player to join our team.

We’re looking for an IT Service Technician - Events on a casual basis to keep technology running smoothly across our venues and events. You’ll prepare systems before events, respond to technical issues in real time, and support staff and partners in a fast-paced environment where communication, urgency, and problem-solving matters.

What to be excited for in this role:

Before the Event

- Complete pre-event technology readiness checks and assigned checklists.
- Verify network and Wi-Fi connectivity.
- Test POS systems, workstations, peripherals, and other event-critical technology.
- Confirm equipment is powered, connected, and functioning properly.
- Participate in event briefings and understand the day's operational and technology priorities.
- Identify potential issues before doors open and communicate risks to the appropriate teams.
- Record and escalate issues through Freshservice.
- Perform other related duties and responsibilities as assigned.

During the Event

- Provide in office, front-line technical support throughout assigned events.
- Respond quickly to technology incidents that could impact fans, employees, event operations, or revenue.
- Troubleshoot issues involving:
- Network and Wi-Fi
- POS systems
- Kitchen display systems
- Computers and peripherals
- Mobile devices
- Other supported event technology
- Prioritize issues based on business and customer impact.
- Keep event teams informed with clear updates and realistic expectations.
- Escalate issues that fall outside your defined support scope.
- Accurately document incidents,



troubleshooting steps, and resolutions in Freshservice.
- Complete preventative maintenance, inventory updates, and other assigned tasks during quieter periods.
- Follow established SOPs, checklists, and service-level expectations.
- Record and escalate issues through Freshservice.
- Perform other related duties and responsibilities as assigned.

After the Event

- Assist with technology shutdown procedures.
- Ensure all event-related incidents and requests are documented before the end of the shift.
- Identify recurring issues and communicate opportunities for improvement.
- Participate in post-event reviews when required.
- Help improve SOPs, checklists, knowledge articles, and technical documentation.
- Record and escalate issues through Freshservice.
- Perform other related duties and responsibilities as assigned.

What we need from you:

- Strong customer service and communication skills.
- A collaborative, team-oriented approach.
- Ability to work effectively under pressure and within tight timelines.
- Working knowledge of ITIL and IT service management principles.
- Experience supporting and maintaining critical IT systems.
- Technical education, vendor certification, community college/university training, or equivalent self-directed technical experience.




- Strong organizational skills and the ability to manage competing priorities.
- Ability to work flexible schedules including evenings, weekends, and event days.
- Ability to stand and walk for extended periods.
- Ability to lift up to 30 lbs.
- A valid Class 5 driver's licence and access to a vehicle
- Experience with Apply, Microsoft, or security technologies and certifications is an asset.

Why you should join us!

We are True North! At True North Sports + Entertainment, we have developed a culture where our employees are engaged, challenged, and motivated. We are intentional in ensuring our employees personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community.

Included as one of Manitoba’s Top Employers since 2008, our work environment is dynamic and fast-paced, offering diverse opportunities that allow you to encounter a variety of situations and develop new skills.

We encourage you to apply even if your previous experience does not align perfectly with every qualification in the job description. You may be just the right person for this role, or other roles!

We are Venues | We are People | We are Community

WE ARE TRUE NORTH

Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, [email protected]

Closing date: Monday, October 19th, 2026.

Pay: From $25.00 per hour

Expected hours: 5.0 – 40.0 per week

Benefits:

- Discounted or free food
- Store discount

Work Location: In person

📌 IT Service Technician (Downtown)
🏢 True North Sports + Entertainment
📍 Downtown