Position Summary: A Member Experience Associate (MEA), is an integral position within Big Sky Fitness Ltd. The successful applicant will oversee all aspects of the Member Experience and day to day operations.
Big Sky Fitness Ltd. expects and achieves standards and expectations that are the highest in our industry. You must possess a “can do” attitude; be exceptionally motivated and a self-starter; be extremely passionate about sports & fitness and above all else, you must be a genuine / authentic person.
Job Functions
To identify and satisfy the daily needs of all our members, with a heightened level of member service.
The MEA will provide a full range of services to include; responding to member inquires, analyzing needs and assisting the member in utilizing the product or service which best meets those needs; processing member transactions; processing member requests for account updates and closures and addressing concerns with member accounts. In addition, the midnight shift MEA will also complete various administrative tasks required to complete member profiles, further certain processes and assist our systems manager with specific tasks.
Major Duties and Responsibilities (including, but not limited to)
- To provide professional, efficient and heightened courteous member service at all times
- To provide assistance to members by setting up memberships
- To operate a cash drawer, maintain cash balance, accurate and timely balancing of all daily transactions
- Daily reports as requested by the Manager of Club Operations
- Accept payments for debit and credit cards, ability to utilize the MindBody program for automatic billing
- The MEA will be an essential part of the telephone and email answering system
- The MEA will conduct outgoing calls with supporting documentation as directed by Manager of Club Operations
- Complete a daily, detailed MEA shift report, covering all aspects of completed operations during each respective shift
- Light maintenance duties, such as, changing light bulbs, replacing soap in dispensers, etc.
- General facility cleaning and organization as needed/required.
General Job Requirements
- Provide a heightened and outstanding experience to all members including prospective clients that enter the club
- Strong problem-solving capabilities
- Build long-term rapport and impactful member experiences
- Consistently demonstrate levels of effort, quality of work under stress or tight deadlines, initiative, innovation, support, and leadership
- Ability to work independently and efficiently
- Strong organizational skills with emphasis on time management.
- Work closely with Managers & Directors to resolve all member service issues in a detailed and timely manner
- Adhere and enforce all club policies and procedures
- Maintain a clean and professional working environment
- Be an integral part of the sales culture throughout the sales cycle
- Ability to work within a multi-tasked environment
- To perform all other miscellaneous duties as assigned and approved by the Manager of Club Operations