Macdonald’s Prescriptions is an independent, family-run pharmacy proudly serving the community for over 99 years. We specialize in chronic disease management, medication management, and compounding, offering personalized care that goes beyond a typical retail pharmacy.
About the Role:
Are you passionate about helping others and making a meaningful impact in your community? Join our dedicated Home Health Care team as a Customer Service Representative, where you’ll play a vital role in supporting patients and caregivers by providing compassionate, knowledgeable, and efficient service.
This position is ideal for someone who thrives in a rapid-paced, people-focused environment and is committed to delivering exceptional care and customer support.
Key Responsibilities:
- Provide friendly, professional assistance to customers via phone, email, and in-person
- Accurately process orders and manage customer accounts
- Measure and fit clients for medical products such as compression stockings and orthopedic braces
- Resolve customer concerns with empathy and efficiency
- Receive and organize inventory shipments
- Maintain a clean, organized, and welcoming retail space
- Collaborate with team members to ensure seamless service delivery
Qualifications & Skills:
- High school diploma or equivalent
- Previous experience in customer service or retail
- Comfortable handling cash and operating point-of-sale systems
- Proficient with basic computer applications (e.g., email, inventory systems)
- Strong verbal and written communication skills
- Excellent attention to detail and organizational skills
- Ability to work independently and as part of a team
Preferred:
- Experience fitting compression garments or orthopedic supports
- Familiarity with medical supplies or home health care product
- Multilingual abilities are an asset
What We Offer:
- A safe, inclusive, and supportive work environment
- Flexible scheduling to support work-life balance
- Ongoing training and professional development
- Opportunities for growth within a caring and innovative organization
- A chance to make a real difference in the lives of patients and families
How to Apply:
If you're ready to bring your passion for helping others to a team that values compassion, integrity, and excellence, we’d love to hear from you.
Submit your resume and a brief cover letter outlining your experience and interest in the role.
Only selected applicants will be contacted for an interview.
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Are you legally authorized to work in Canada, and will you require sponsorship now or in the future