Bump Physio & Co is hiring! We’re looking for a friendly, organized, and detail-oriented Client Experience Coordinator to join our Port Moody/Langley team! In this role, you’ll be the go-to person for the clinic — welcoming clients, managing appointments and waitlists, coordinating billing and payments, and keeping the front desk running smoothly.

If you love connecting with people, thrive in a fast-paced environment, and take pride in creating an exceptional client experience, this role is for you!

We're looking to hire someone who is available to work on a casual/part-time basis with some flexibility to cover day shifts, evenings and Saturdays when needed as well.

CLIENT EXPERIENCE COORDINATOR

KEY RESULTS:

The Client Experience Coordinator is the main point of contact for clients; responsible for ensuring smooth daily clinic operations, coordinating administrative and billing processes, effective schedule management, and creating a warm, welcoming, client-focused environment.

KEY OBJECTIVES:

- Creates an exceptional front-desk experience by connecting with clients through genuine warmth, empathy, and care.
- Coordinates and supports administrative tasks such as appointment scheduling, billing, payments, ICBC, and third party payer submissions with accuracy and efficiency.
- Takes ownership of clinic spaces to ensure they are welcoming, organized and well-equipped.
- Maintains confidentiality and handles sensitive information with professionalism and discretion.
- Consistently follows established procedures in alignment with company values.

KEY RESPONSIBILITIES:

Client Experience:

- Responds to telephone, email, and in-person client communication in a timely, friendly and empathic manner.
- Coordinates, manages and oversees appointment bookings, waitlists, cancellations and booking out clients’ plans of care in alignment with treatment plans and practitioner preferences.
- Anticipates and responds to client needs to ensure a smooth care journey.
- Acts as a liaison between clients and healthcare providers.
- Supports client retention and acquisition by nurturing a positive, client-focused environment.
- Ability to be personable, responsible, and demonstrate unsolicited initiative and grace with all members of the team, vendors and clients.




- Handles sensitive and confidential information tactfully and discretion.
- Responds to client concerns, complaints and questions by actively listening and with empathy.
- Creates a warm, respectful environment — can have funny, silly, uncomfortable and awkward conversations with respect and ease.

Administrative & Operational

- Consistently follows established policies and procedures including telephone scripts, documentation practices, and administrative requirements in alignment with company values.
- Ensures accounts receivable, payable, ICBC and 3 party payers are consistently free of errors.
- Approaches day to day challenges through practical problem-solving and a solution-focused mindset.
- Demonstrates strong communication skills, professionalism, and situational awareness.
- Supports light cleaning, organizing, laundry, and other duties as needed to contribute to a welcoming, organized and well equipped clinic environment.

DESIRABLE EDUCATION AND EXPERIENCE

Completion of a High School Diploma supplemented by related administrative, clerical and/or customer service experience.

CORE COMPETENCIES:

PERSONABLE: You bring genuine warmth and professionalism to every interaction, and deliver exceptional customer service/client-relation skills.

STRONG COMMUNICATOR: Demonstrate clear, confident and effective verbal and written communication skills.

EMPATHETIC: Ability to discuss sensitive or personal information with discretion and care.

COLLABORATIVE: Work effectively in a team environment, showing strong situational awareness, respect, and accountability.

RELATIONSHIP BUILDING: Foster an inclusive, welcoming environment that supports strong connections, collaboration, and teamwork.

PROBLEM SOLVER: Approach daily challenges with a practical, proactive and solution-focused mindset and act independently to resolve issues.

ORGANIZED:



Ability to plan and prioritize work effectively to ensure tasks are completed on time.

ATTENTION TO DETAIL: Carefully reviews and manages information to ensure work is complete, accurate and meets established standards.

TAKES INITIATIVE: Can look beyond the immediate task list to anticipate needs, remember important details, and take action without being prompted.

ADEPT AT TECHNOLOGY: Comfortable navigating multiple computer software programs and digital platforms with efficiency and adaptability.

ACCURACY: Consistently able to deliver error-free work by carefully reviewing details, correcting mistakes proactively, and following standard procedures.

FLEXIBLE: Must be able to work flexible hours, including evenings, weekends and assist with shift coverage at short notice when needed at both Port Moody and Langley locations.

At Bump Physio & Co., our vision is to inspire social change and improve access to quality pelvic health and pre and postnatal care for all. Successful team members are empathetic, have innate initiative, possess a collective growth mindset and are always striving for exceptional client care.

Pay: $20.00-$23.00 per hour

Benefits:

- Casual dress
- Company events
- Flexible schedule

Application question(s):

- We are looking for someone who has a passion to support pelvic, pre/postnatal and general health. Tell us why you are passionate about helping a community like ours!
- This role requires high attention to detail, independent judgment, and comfort identifying potential errors. Please identify how your previous roles have provided you with experience in a rapid-paced environment like our's.
- This role is casual in nature without guaranteed hours. Some shifts will be scheduled in advance as coverage is needed, but there will be the ability to pick up extra shifts for sick coverage. Do these perimeters of the job work for you?
- This role primarily will be located at our Port Moody clinic. However, our ideal candidate would be able to also cover additional shifts at our Langley clinic if needed. Would you be able to work primarily in Port Moody with the occasional shift in Langley as needed?

Education:

- Secondary School (preferred)

Experience:

- Administrative: 2 years (preferred)

Work Location: In person

📌 Healthcare Administrative Coordinator (Port Moody)
🏢 Bump Physio
📍 Port Moody