(This posting reflects an existing vacancy)

At On Side, Contents Technicians show up every day with a can-do attitude and desire to help. This team does vital work helping clients save precious possessions and memories with empathy, compassion, and hard work. When disaster strikes, Contents Technician teams are deployed to restore order out of chaos and clean up the aftermath. Working on site and in the On Side warehouse means no day or disaster is ever the same.

The Lead of this team reports to the Content Manager and helps with the day-to-day on-site direction of the team. Leading communications with Project Managers, Adjusters and trades communication skills are a necessary requirement of the job.

Compensation

- Salary Range: $25-$27/hour
- Overtime opportunities (where applicable)
- On-call premium and overtime paid for rotating coverage

Benefits

- Extended health coverage (medical, dental, vision, etc.)
- Employee assistance program (EAP)
- Group RRSP, with company matching DPSP
- Life and disability insurance
- Opportunities for advancement and internal mobility

What You’ll Do

- Leading and providing direction to the team
- Communicating with cross-functional teams and clients
- Working with customers to restore personal and commercial items to pre-disaster state
- Packing and cataloging contents from disaster affected areas and creating inventory lists
- Pre and post construction cleaning
- Cleaning contents and structures, fabrics and textiles
- Moving boxes, furniture, appliances and various heavy items

What You Bring

- Industry knowledge and 2+ years’ experience as a Contents Technician
- Experience and/or aptitude to lead a team right away
- Tech savviness (1 year Encircle experience and capability to learn application and computer programs as required)
- Physically fit (ability to lift, carry and pack boxes, move furniture and appliances) and willingness to follow all company safety requirements
- You love people and have great communication skills




- An optimistic outlook and a real desire to help (must have initiative and be dependable)
- Exceptional organizational skills (must be able to assess a situation and communicate plan effectively)
- Reliability (on time and always prepared)
- Valid driver’s license & clean drivers abstract
- Clean criminal record
- Ability to communicate effectively in English, both written and verbal

Why You’ll Love Working Here

- A workplace that values respect, integrity, generosity, excellence and being customer driven
- Opportunities to grow your career and learn from the best in the industry
- A culture that celebrates teamwork, inclusion, and customer-driven service

Of Note:

- Disasters can strike at any time so a rotating schedule of 24/7 after hours on-call work is a requirement. Meaning you’ll work regular weekday hours and participate in a rotating after-hours on-call schedule.

At On Side, everything starts with people. We live our values — respect, integrity, generosity, excellence, and customer focus — in everything we do.

Join a team that helps families, businesses, and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos.

Make a real impact, do work that matters, and grow your career with us.

On Side Restoration welcomes and encourages applications from people with disabilities. Accommodations are available on request throughout all stages of the recruitment and selection process.

*Your application is always reviewed by real people. We don’t use artificial intelligence to screen, assess, or select applicants for this role.





Job Type: Full-time

Pay: $25.00-$27.00 per hour

Advantages:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Application question(s):

- Tell us why you would be the best person for this Lead Contents Technician position.
- Are you able to work a Rotating On-Call Schedule (Responding to emergency calls after business hours)? This is additional to scheduled daytime hours as per the schedule. Premium and overtime is paid.
- Restoration work can be dirty. Flooded basements and sewer backups are the norm. Are you able and willing to work in these conditions?
- Are you ready to take on responsibility as a Lead and have the confidence to start right away, OR, will you need more time to adjust to the role. Please explain.
- Do you consider yourself to be tech savvy? This position is 80% paperless and operating software, phones, tablets, etc will be mandatory.
- Are you physically fit? Can you lift 50lbs and walk upstairs when required? Are you capable of repetitive heavy lifting? Moving equipment, furniture and boxes are the norm in this position so being physically capable is a requirement.
- Are you able to work later than scheduled when required? A job may require an additional hour or two of overtime to be fully complete. Being available to work a bit extra to get the job done is helpful (vs returning the next day for a quick finish). Overtime is paid.
- Are you a good communicator? This job requires in-depth discussions with homeowners and co-workers.

Please describe your capability and attitude when dealing with all people:

Experience:

- Encircle (Restoration Software App): 1 year (preferred)
- Contents Technician industry: 2 years (preferred)

Licence/Certification:

- Unrestricted Canadian Driver's License (required)

Work Location: In person

📌 LEAD Contents Restoration Technician (Renfrew-Collingwood)
🏢 On Side Restoration
📍 Renfrew-Collingwood