Front Desk Receptionist – Arcade Centre & Play Area

We are seeking a professional, organized, friendly, and energetic Front Desk Receptionist to join our team at our arcade centre and play area. The ideal candidate will be the first point of contact for children, parents, families, and visitors, providing excellent customer service while supporting the smooth day-to-day operations of our facility.

The successful candidate should enjoy working in a fun, busy, family-oriented environment and be comfortable interacting with children and parents. Previous experience working with children or in a childcare, recreation, entertainment, daycare, school, or family-oriented environment is preferred.

Duties and Responsibilities

- Greet children, parents, families, and visitors in a friendly, courteous, and professional manner.
- Welcome guests to the arcade centre and play area and provide information about services, activities, rules, and procedures.
- Answer and manage a multi-line phone system, screen calls, and direct inquiries appropriately.
- Assist parents and customers with questions, bookings, memberships, parties, and general inquiries.
- Schedule appointments, reservations, and events while maintaining calendars.
- Provide excellent customer service and create a welcoming and positive experience for children and families.
- Monitor the front desk and assist with the smooth flow of customers entering and leaving the facility.
- Perform accurate data entry, typing, proofreading, and document preparation.
- Maintain organized filing systems, records, and customer documents.
- Assist with photocopying, scanning, printing, and other general clerical duties.
- Support birthday party bookings, group events, and other activities when required.
- Assist with basic bookkeeping or payment-related administrative tasks using QuickBooks or similar software, as needed.
- Handle customer concerns and inquiries professionally and promptly.
- Maintain a clean, organized, and welcoming reception area.




- Follow all company policies and safety procedures, particularly those related to children and the play area.
- Maintain professionalism, patience, and a positive attitude when interacting with children, parents, and coworkers.
- Perform other administrative and customer service duties as required.

Qualifications and Experience

- Previous receptionist, front desk, administrative, customer service, or clerical experience preferred.
- Experience working with children is strongly preferred.
- Experience in a daycare, school, childcare facility, recreation centre, indoor playground, arcade, children's entertainment centre, or other family-oriented environment is an asset.
- Comfortable interacting with children of different ages and communicating professionally with parents and guardians.
- Friendly, patient, energetic, and approachable personality.
- Excellent customer service and communication skills.
- Professional telephone etiquette.
- Experience with multi-line phone systems is an asset.
- Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
- Familiarity with Google Workspace, including Docs, Sheets, and Calendar.
- Familiarity with QuickBooks or other bookkeeping software is an asset.
- Solid computer skills, including data entry, typing, proofreading, and file management.
- Excellent organizational skills and attention to detail.
- Ability to multitask and remain calm and professional in a busy, fast-paced environment.
- Ability to work independently as well as part of a team.

What We’re Looking For

We are looking for someone who genuinely enjoys working with children and families and can create a warm, safe, and welcoming environment for our guests. The ideal candidate will be dependable, organized, professional, and comfortable working in the energetic atmosphere of an arcade centre and play area.

Professionalism, patience, friendliness, attention to detail, and a positive attitude are essential qualities for this position.

Job Type: Full-time

Pay: $18.25-$25.00 per hour

Benefits:

- Casual dress
- Flexible schedule
- On-site parking

Work Location: In person

📌 Front Desk Receptionist & Manager (Delta)
🏢 Looking for Front Desk Staff & Manager
📍 Delta