Company Overview

Stacked is one of Canada’s fastest-growing breakfast restaurant brands, with over 150+ locations across the country. We’re built on good food, great people, and a commitment to delivering warm, unforgettable guest experiences. Our Head Office is located in Barrie, Ontario.

Position Summary

The Product Compliance Officer is responsible for conducting field visits to Stacked Pancake & Breakfast House locations across Canada to verify that franchisees are using only company-approved products, ingredients, and suppliers. This role plays a critical part in protecting the Stacked brand by ensuring consistency in product sourcing and adherence to established company standards.

The primary focus of this position is to identify unauthorized or non-approved products, ingredients, and suppliers being used within franchise locations. Through regular site visits, product inspections, documentation, and follow-up with franchisees and internal leadership, the Product Compliance Officer will help ensure that all locations maintain compliance with Stacked's approved product and supplier requirements.

This is a dedicated field-based compliance role and is not intended to conduct general operational, food safety, or customer service audits.

Duties and Responsibilities

Product Compliance Audits

- Conduct regular, scheduled, and unannounced visits to Stacked franchise locations across Canada.
- Inspect products, ingredients, packaging, and supplies used within each location to verify compliance with approved company standards.
- Identify unauthorized, substituted, or non-approved products and ingredients being used by franchisees.
- Verify that products are sourced exclusively from company-approved suppliers, in accordance with Stacked's established purchasing requirements.
- Compare products found on-site against current approved product lists, supplier records, specifications, and other relevant documentation.
- Identify instances where franchisees may be purchasing products independently or sourcing alternatives without proper authorization.
- Maintain a consistent and thorough approach to compliance inspections across all assigned locations.

Documentation and Reporting

- Complete detailed audit reports following each location visit, documenting findings, discrepancies, and potential compliance concerns.
- Photograph and record unauthorized products, packaging, labels, invoices, and other relevant evidence where appropriate.
- Maintain accurate records of locations inspected, compliance findings, and outstanding corrective actions.
- Identify recurring product compliance issues, trends, and potential risks across the franchise network.
- Prepare regular reports for leadership outlining compliance results, areas of concern, and recommended next steps.
- Ensure all findings are factual, objective, and supported by appropriate documentation.

Corrective Action and Follow-Up

- Communicate identified product compliance concerns to the appropriate internal stakeholders and franchisees.
- Work with franchisees to clarify product sourcing requirements and address instances of non-compliance.
- Track corrective actions to ensure unauthorized products are removed and approved products are being used moving forward.
- Conduct follow-up visits or request supporting documentation when necessary to verify that corrective actions have been completed.




- Escalate repeated violations, significant discrepancies, or unresolved compliance concerns to leadership.
- Support the consistent application of Stacked's product compliance policies across all franchise locations.

Approved Product and Supplier Management

- Maintain familiarity with Stacked's approved product lists, ingredient specifications, and supplier requirements.
- Work with internal departments, including Operations, Purchasing, and Culinary, to ensure access to current product and supplier information.
- Assist in identifying discrepancies between approved products and those being used in franchise locations.
- Communicate recurring sourcing challenges or product availability concerns to the appropriate internal teams.
- Provide field-level feedback regarding unauthorized substitutions, product inconsistencies, and potential gaps in existing compliance processes.
- Support updates to product compliance checklists, inspection procedures, and reporting tools as company requirements evolve.

Franchisee Communication and Brand Protection

- Maintain professional relationships with franchisees and restaurant teams while conducting compliance visits.
- Clearly communicate product sourcing expectations and the importance of using approved products and suppliers.
- Promote accountability and consistency throughout the Stacked franchise network.
- Protect the integrity of Stacked's menu, product specifications, and brand standards by identifying unauthorized substitutions and sourcing practices.
- Handle sensitive compliance findings professionally and maintain confidentiality when appropriate.
- Represent Stacked in a professional manner during all field visits and interactions.

Travel and Field Operations

- Travel regularly to Stacked franchise locations across Canada to conduct product compliance inspections.
- Develop and maintain an organized schedule of location visits in collaboration with leadership.
- Prioritize visits based on assigned schedules, previous compliance findings, and identified areas of risk.
- Manage travel arrangements and submit required expense reports in accordance with company policies.
- Maintain accurate records of completed visits, findings, and follow-up requirements.
- Inspect products, ingredients, packaging, and supplies used within each location to verify compliance with approved company standards.
- Identify unauthorized, substituted, or non-approved products and ingredients being used by franchisees.
- Verify that products are sourced exclusively from company-approved suppliers, in accordance with Stacked's established purchasing requirements.
- Compare products found on-site against current approved product lists, supplier records, specifications, and other relevant documentation.
- Identify instances where franchisees may be purchasing products independently or sourcing alternatives without proper authorization.
- Maintain a consistent and thorough approach to compliance inspections across all assigned locations.

Experience





- Previous experience in restaurant operations, food purchasing, supply chain management, quality assurance, franchise operations, or a related field.
- Experience working within a multi-location restaurant or franchise workplace is considered an asset.
- Strong attention to detail and the ability to identify discrepancies between approved and unauthorized products.
- Ability to review product labels, packaging, invoices, and supplier documentation.
- Strong organizational skills with the ability to manage multiple inspections, reports, and follow-up activities.
- Excellent written and verbal communication skills.
- Ability to communicate compliance requirements professionally and confidently with franchisees and restaurant teams.
- Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
- Ability to work independently, manage a field-based schedule, and make sound decisions within established company policies.
- Valid driver's licence and the ability to travel regularly to restaurant locations across Canada.

Performance Measures

Success in this role will be evaluated based on the following:

- Completion of assigned franchise location inspections within established timelines.
- Accuracy and completeness of product compliance audit reports.
- Effectiveness in identifying unauthorized products, ingredients, and suppliers.
- Timely documentation and escalation of compliance violations.
- Completion and verification of corrective actions.
- Reduction in repeat product compliance violations across the franchise network.
- Consistency in applying approved product and supplier requirements across all inspected locations.
- Quality of communication and reporting to internal leadership.

Working Conditions

- This is a field-based position requiring regular travel to Stacked franchise locations across Canada.
- Work will primarily take place within restaurant environments, including kitchens, storage areas, and receiving areas.
- The role may require occasional overnight stays depending on travel requirements and assigned inspection schedules.
- Flexibility is required to accommodate location visits and operational schedules.
- The position requires the ability to work independently while maintaining regular communication with the corporate team.

Role Expectations

The Product Compliance Officer is expected to serve as a dedicated resource for protecting the integrity of Stacked's approved product and supplier network. The successful candidate will take a proactive, detail-oriented approach to identifying unauthorized products and sourcing practices, documenting findings, and ensuring that corrective actions are completed.

The primary objective of this position is to ensure that Stacked franchise locations use only approved products, ingredients, and suppliers, supporting brand consistency, product integrity, and compliance with company requirements across the entire franchise network.

Join us as a Product Compliance Officer and play a crucial role in ensuring our products meet the highest standards of safety and quality. Your dedication will help us deliver exceptional dining experiences while maintaining our reputation as a leader in the breakfast industry.

Pay: From $65,000.00 per year

Benefits:

- Dental care
- Discounted or free food
- Paid time off

Work Location: Hybrid remote in Barrie, ON

📌 Product Compliance Officer (Barrie)
🏢 Stacked Franchising
📍 Barrie