Permanent Full-Time 1.0 FTE (37.5 hours/week)

Pay Rate: $22.00 CAD per hour to $27.98 CAD per hour

Reporting to the Program Supervisor or designate, the MOA Reception role plays an important role in supporting the delivery of primary care services within an interdisciplinary clinic. Working collaboratively with patients, clinicians, and other team members, the MOA provides high-quality administrative and clerical support that helps the team deliver an efficient, consistent, and positive patient experience. The role requires strong organization, adaptability, and problem-solving skills, along with providing high-quality customer service.

The MOA works in accordance with skilled standards and EOPCN policies and procedures, while adapting to the changing needs of patients, clinicians, and the clinic environment. The MOA is committed to ongoing learning and professional development and participates in education, quality improvement, and other activities that support continuous improvement.

Work Schedule: Monday to Friday, 8:30 a.m. to 4:30 p.m.

KEY RESPONSIBILITIES & DUTIES

The position is also responsible for:

- Answering incoming phone calls
- Incoming/outgoing mail
- Greeting patients and recording their arrival for appointments
- Maintaining ongoing tracking and appropriate documentation on referrals
- Rebooking patient appointments
- Medical Device Reprocessing with autoclave
- Maintaining incoming fax folders
- Ensuring stock and maintenance of patient washrooms




- Receiving clinical and office stock & supplies
- Charting relevant data into the electronic medical record (EMR)
- Recording complete and accurate, relevant data for every patient/client in a retrievable form according to EOPCN policies
- Recording and documenting all pertinent, updated information in the EMR
- Participating in programs to develop and maintain competency and promote professional growth

QUALIFICATIONS:

Please note that all candidates for this position must have:

- Graduate of an approved Medical Office Assistant program
- A minimum of one-year experience in a medical office setting is required
- Experience using electronic medical records – Preference given to those with Accuro EMR experience
- Proficient Windows based computer skills
- Demonstrated communication, interpersonal skills, and team player skills are required
- Ability to foster and maintain relationships with a wide variety of stakeholders and responsibility levels
- Medical terminology
- High school diploma
- A Criminal Record/Police Information Check with Vulnerable Sector check.

The EOPCN offers a competitive compensation package with comprehensive benefits, opportunities for continuing education and career growth, and an outstanding work environment. Please submit your resume and cover letter specifying your clinic and EMR experience by email to: [email protected] (Attn: Terri)

📌 Reception/ Medical Office Assistant (MOA) (North Central Edmonton)
🏢 Edmonton O-day'min Primary Care Network
📍 North Central Edmonton