Job Overview

We are seeking a agile and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly voice and helpful face for our customers, providing exceptional service that keeps them coming back. Your energy, communication skills, and problem-solving abilities will drive customer satisfaction and loyalty.

This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a positive impact on our clients’ experiences. Bilingual candidates fluent in English and Spanish are especially encouraged to apply!

Duties

- Respond promptly and professionally to customer inquiries via phone, email, or chat, demonstrating excellent phone etiquette and communication skills
- Assist customers with product information, order processing, and troubleshooting issues with enthusiasm and clarity
- Conduct data entry accurately to update customer records, order details, and support tickets in our systems
- Identify opportunities for upselling additional products or services that meet customer needs while maintaining a customer-first approach
- Analyze customer feedback and interactions to identify trends and suggest improvements for service quality




- Collaborate with sales teams to support cross-selling efforts and ensure seamless customer experiences
- Maintain a positive attitude and provide solutions-oriented support to resolve issues efficiently

Experience

- Proven experience in customer service roles, preferably within retail, telecom, or service industries
- Strong data entry skills with attention to detail and accuracy in record keeping
- Multilingual abilities, especially fluency in English and Spanish, are highly valued
- Excellent communication skills, both verbal and written, with the ability to adapt messaging for diverse audiences
- Demonstrated analysis skills to assess customer needs and recommend appropriate solutions or products
- Experience in sales or upselling techniques that enhance customer satisfaction while meeting business goals
- Knowledge of phone etiquette standards and professional demeanor during all interactions

Join us to be part of a vibrant team committed to delivering outstanding service! We believe in empowering our employees through ongoing training and development opportunities. If you’re energetic, detail-oriented, bilingual (English/Spanish), and passionate about helping others, we want to hear from you!

Pay: $17.95-$18.50 per hour

Work Location: In person

📌 Customer Service Representative (Welland)
🏢 Firehouse Subs-RSN Group
📍 Welland