Become a key customer contact as a Service Administrator for Cummins in a dynamic office workplace. You’ll assess client needs and create work orders to ensure satisfaction.
This role involves welcoming customers and determining their maintenance or repair needs. You will open work orders, explain recommended actions, and coordinate with technicians and the parts department. Ensuring follow-up and customer satisfaction while helping meet departmental performance goals are key aspects of this position.
Key Responsibilities:
• Welcome customers and evaluate maintenance needs
• Create work orders and explain interventions
• Coordinate tasks with technicians and parts
• Follow up to ensure customer satisfaction
• Contribute to departmental performance objectives
Requirements:
• Diploma (DEP/DEC) or relevant experience
• Minimum of 2-3 years in a similar role
• Excellent communication and customer service skills
• Ability to multitask under pressure
• Familiarity with Cummins software is an asset
Bring your skills in communication and customer focus to enhance service delivery at Cummins.
#J-18808-Ljbffr

📌 Service Administrator at Cummins (Quebec City)
🏢 Cummins
📍 Quebec City