Academy - Help Desk /Service Desk Specialist (L1&2 - Ottawa & Toronto)

Ottawa/Toronto, Canada | Posted on 03/01/2026

- Work Experience 0-1 year
- Industry Public Sector and Government
- State/Province ON
- Country Canada

Job Description

MandatorySkills : 0-2+ Years’experience (* See ‘Additional Information’)

Rate/Salary: Upon Graduation – Rate range is $20-23/hour

Start Date : Training Starts – Summer/Fall 2026

Duration:Contract: 12+months (Extendable)

SecurityClearance Required: Reliability or Secret Clearance (**See ‘Additional Information’)

Ourclient is a Federal Government Department that is seeking Help Desk/ ServiceDesk Specialists for a variety of multi-year projects located in Toronto (GTA)& Ottawa.

Thesepositions are ‘Symbiotic Academy – Indigenous Train-to-Hire’ positionsand qualified applicants are eligible for a scholarship and trainingprogram acceptance that will enable them to obtain a CompTIA A+Certification to be job ready for these positions. (***See Academy).

Weare seeking Trainee Candidates who have an interest and aptitude for businessand technology, who are willing to learn, and commit to the completion of theirtraining and subsequent employment.

JobDescription:

Outlinedbelow is a description of this ‘Academy - Train to Hire’ position for a ‘HelpDesk / Service Desk Specialist’.

TechnicalCriteria:

- Conducting network problem analysisand monitoring tasks
- performing user reported initialproblem analysis and preliminary issue triage.
- Recording user-reported informationtechnology issues in an incident tracking System.
- Developing, implementing, and/orparticipating in the preparation of procedure manuals and documentation forhelp desk use; conducting periodic user satisfaction surveys and track userproblem trends
- Developing, implementing, and/orparticipating in the distribution of network related information to users toinclude information such as help desk procedures and network handbooks




- Participating in the development ofa comprehensive training plan for help desk procedures; assisting in trainingpersonnel

- Provideend user support for desktop and mobile applications: Office 365, Outlooketc.
- Troubleshootnetwork/connectivity issues
- Provisionand support hardware - desktop/laptop/mobile
- Supportother business-specific applications as needed
- Providesupport for printers
- Resolveassigned tickets and elevate to Tier 2/3 support as needed.

TechnicalTraining or Experience:

Applicants will be exposed to the following excitingcareer path opportunities:

- Workingas Help Desk Specialist in an IT service desk environment, providing IT-relatedfirst-line support to more than 100 users.
- Supporting user in a MicrosoftOffice/Office365 setting
- Gain experience with Help DeskInformation Technology Service Management (ITSM) tools such as Axios Analyst,Remedy, etc.

Education:

- Musthave: University degree in ANY discipline or aCollege Diploma in Engineering, IT, Project management, or BusinessAdministration. Equivalent education and experience will be considered.
- Nice to have: University Degree in Engineering/Mathematics/ Science/ ProjectManagement/Business Administration

LivedExperience:

Indigenous lived experience is an integral part of thisposition.The role will have a closerelationship with the Indigenous Community in Canada and for Government ofCanada positions that are part of the PSIB-Procurement Strategy for IndigenousBusiness or IPP-Indigenous Participation Plans.



Candidates will be required tohave Indigenous lived experience from Canada’s Indigenous community to performthe role.

AboutSymbiotic Digital- Academy ‘Train-to-Hire’

SymbioticGroup Inc. is an Indigenous-owned consulting company providing InformationTechnology and Business consulting services to customers across North America.

Inaddition to providing our clients with industry leading IT services, SymbioticDigital is creating careers in business and technology for First Nation,Inuit, and Métis Peoples from coast to coast to coast through our Academy‘Train-to-Hire’ program. An important part of our mission is to createmeaningful business and career opportunities that include Indigenous Peoples through ourwork with committed partners in both the public and private sector.

Wework with committed clients and partners delivering industry leading ITservices that also advance Indigenous business andcapability.

WorkWith Us -At Symbiotic Digital, we encourage our employees' and consultants’ personalcareer growth. We take an active role in ensuring that each employee/consultantis provided the dedicated support to help guide them through their professionaldevelopment, provide training scholarships, and provide the opportunity topursue software certifications for cutting-edge technologies.

Year’sExperience:

These are ‘Train to Hire’ positions and we are seeking candidates who havegraduated from either college or university (any discipline) and who have aninterest in business & technology.

SecurityClearance:

We will assist qualified candidates to obtain their required Government ofCanada security clearance. Basic eligibility requires proof ofCanadian citizenship (10 years).

SymbioticAcademy:

Symbiotic Academy is offered in partnership with our training partner AkkodisCanada Inc. We are offering Scholarships and Training in addition to jobreadiness services to qualified and awarded Indigenous candidates. Learnmore here, .

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📌 Contract (Academy Indigenous 'Train-to-Hire' Position) (Toronto)
🏢 Zohorecruit
📍 Toronto