Senior BSA: CCaaS & AI-Driven Contact Center Tech (Toronto)

Senior BSA: CCaaS & AI-Driven Contact Center Tech (Toronto)

13 Oct
|
Insight Global
|
Toronto

13 Oct

Insight Global

Toronto

Insight Global is seeking a Business Systems Analyst to support contact centre technology initiatives for a leading Canadian financial institution. You will gather requirements, drive system integrations, and deliver improvements across CCaaS, CRM, and AI-powered tools in collaboration with business and tech teams.

In this role you will collaborate with business and technology teams, document data mappings and API requirements, and partner with Agile teams throughout delivery to ensure

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📌 Senior BSA: CCaaS & AI-Driven Contact Center Tech (Toronto)
🏢 Insight Global
📍 Toronto

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