Shape the future of FinTech with OANDA as a Remote Customer Experience Agent. You'll drive customer satisfaction and help clients maximize their trading potential through interactive support.
In this independent contractor role, you will be part of a global Client Experience Team. Using your fluency in English and additional languages, you'll assist clients via live chat, phone, and email. Your responsibilities include troubleshooting technical queries and providing platform insights, thereby building solid client relationships.
Key Responsibilities:
• Inform clients about OANDA's products through various channels
• Resolve technical queries related to the trading platform
• Maintain accurate documentation in CRM tools like Salesforce




• Adhere to operational workflows and compliance standards
• Participate in training and knowledge-sharing sessions
Requirements:
• Experience in client-facing roles is a must
• Active business registration required for independent contractors
• Fluent in English and at least one additional language
• Strong communication skills and a positive attitude
• Passion for continuous learning and service improvement
Drive customer satisfaction and performance at OANDA by leveraging your communication and problem-solving skills.
#J-18808-Ljbffr

📌 Remote Customer Experience Agent at OANDA (Toronto)
🏢 OANDA
📍 Toronto