Drive customer loyalty as a Retention Marketing Specialist at KITS, focusing on impactful email and SMS campaigns. Optimize lifecycle strategies and engage customers effectively for lasting retention.
At KITS, we are looking for a proactive Retention Marketing Specialist to enhance customer engagement through strategic campaign execution. With over 5 years of experience in retention, lifecycle, or CRM marketing, you’ll be building and refining automated messaging while analyzing performance metrics. Your knack for testing, data interpretation, and cross-functional collaboration will play a crucial role in achieving our retention goals.
Key Responsibilities:
• Build and optimize email and SMS campaigns for various initiatives
• Write compelling copy for campaigns and automated journeys




• Manage campaign QA, including segmentation and send logic
• Map customer touchpoints for enhanced engagement
• Analyze campaign performance through A/B testing
Requirements:
• 5+ years in retention or CRM marketing
• Experience with marketing automation platforms
• Robust analytical skills for data interpretation
• Excellent copywriting proficiency
• Highly organized in managing multiple campaigns
With your expertise in campaign strategy and data-driven decision-making, you'll elevate KITS' customer retention initiatives.
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📌 KITS Retention Marketing Specialist (Vancouver)
🏢 KITS.COM (TSX:KITS)
📍 Vancouver