Become the backbone of technical support in Canada as an IT Field Support Analyst. This entry-level role blends hands-on field service with remote assistance to resolve technical issues efficiently.
In this position, you will report to the ITSS Regional Manager. Providing Tier 1-2 troubleshooting, you will assist with the deployment of hardware and manage service requests from employees. This is your chance to enhance your technical skills while delivering top-notch service across various business units.
Key Responsibilities:
• Provide in-person and remote support for hardware and software issues
• Assist with imaging and deploying new laptops and desktops
• Travel to branch offices for on-site repairs and installations




• Manage the full lifecycle of user service requests
• Guide end-users in system functionality and feedback collection
Requirements:
• Minimum 2 years in a technical support role
• Experience managing multiple tickets while remaining positive
• Knowledge of Windows OS and macOS navigation
• Familiarity with Google Workspace and Microsoft 365
• Understanding of networking and MDM management
Deliver effective technical support and outstanding service as the IT Field Support Analyst.
#J-18808-Ljbffr

📌 IT Field Support Analyst in Canada (Vaughan)
🏢 GFL - Sewer Technologies Division
📍 Vaughan