Drive impactful customer interactions as a Manager of Customer Experience at TD Bank in Calgary, Alberta. Lead your team to create exceptional service experiences and build lasting relationships.
Join TD Canada Trust as a Manager focused on enhancing customer experiences. You will mentor a dedicated team, oversee operational excellence, and ensure compliance with policies while addressing customer needs. Collaborate closely with colleagues to elevate service and strengthen client relationships within the branch.
Key Responsibilities:
• Mentor team for exceptional customer interactions
• Ensure compliance and maintain employee scheduling
• Collaborate with partners to meet customer needs
• Support frontline staff in complaint resolution
• Coach on advice-giving and conversation strategies
Requirements:
• Undergraduate degree and 3+ years experience
• Knowledge of banking solutions and operations
• Proficiency in MS Office and internet applications
• Solid communication and leadership skills
• Organizational and time management expertise
Enhance customer service excellence while leading a dynamic team at TD Bank in Calgary.
#J-18808-Ljbffr

📌 Customer Experience Manager Calgary (Medicine Hat)
🏢 The Toronto-Dominion Bank (Canada)
📍 Medicine Hat