Service Advisor Responsibilities:
Greeting customers and directing them to available mechanics.
Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
Managing and overseeing the dealership's workflow and schedule.
Calling customers to advise them about service changes or car pick-up times.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Liaising with service technicians about parts ordering and ensuring parts are available when needed.





Service Advisor Requirements:
Experience in the automotive field may be advantageous.
A robust understanding of automotive technology and the automotive industry.
Proficiency with industry-specific software. (CDK)
Excellent customer service, interpersonal, and communication skills.
Strong organizational, decision making, and problem-solving skills.
The ability to communicate with mechanics, customers, and management.

Compensation:

Base Salary + Industry Competitive Percentage of Commission Sales

Job Types: Full time, Permanent

Pay: $50,000.00-$100,000.00 per year

Additional pay:
Bonus pay
Commission pay

Benefits:
Dental care
Extended health care
Vision care

Adaptable language requirement:
French not required

Schedule:
8 hour shift
Weekends as needed

Experience:
service advisor: 1 year (preferred)

Work Location: In person

📌 Automotive Service Advisor Edmonton (Canada)
🏢 Sundance Mazda
📍 Canada