Enhance your career with Ford Credit Canada as a Bilingual Customer Service Representative focused on account maintenance. Provide expert support to customers while resolving account issues in this remote position.

In this role, you will join a agile team supporting Ford/Lincoln dealers across Canada. Your primary focus will be managing early-stage delinquency portfolios while negotiating sustainable payment arrangements. Effective communication, analytical skills, and financial expertise will be critical for success in helping our customers get back on track.

Key Responsibilities:
Evaluate credit applications for Canadian Ford/Lincoln dealers
Negotiate credit terms directly by phone
Identify root causes of account delinquency
Provide personalized service to enhance customer experience
Support financial problem-solving for customers

Requirements:
Bilingual communication skills (English and French required)
Understanding of credit and financial analysis
Experience in sales and collections preferred
Robust analytical and relationship management skills
Must reside near Edmonton, AB for training

Join Ford Credit Canada to make an impact as a financial problem-solver!
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📌 Bilingual Customer Service At Ford Credit Ottawa
🏢 Ford Motor
📍 Ottawa