Job Title: Hotel Operations ManagerPosition

Overview

We are seeking a dynamic, detail-oriented Hotel Operations Manager/Acting General Manager to oversee daily property operations and elevate our guest experience. In this role, you will lead cross-functional teams—including Front Desk, Housekeeping, Maintenance, and Food & Beverage—to ensure seamless service delivery, maintain high brand standards, and optimize daily profitability. You will report directly to the General Manager / Area Manager.

Key Responsibilities
Daily Operations: Supervise and synchronize the daily workflows of all rooms and guest service departments.
Team Leadership: Recruit, train, schedule, and mentor departmental supervisors and line staff.
Guest Excellence: Maintain a solid floor presence to greet guests, resolve complex complaints, and drive high satisfaction scores.
Financial Management: Monitor operational expenses, manage labor budgets, and help achieve monthly revenue goals.
Quality Control: Conduct regular property walkthroughs to ensure strict compliance with health, safety, and brand cleanliness standards.
Vendor & Inventory Management: Oversee relationships with external suppliers and manage inventory controls for linen, guest amenities,



and operational supplies.

Required Qualifications
Experience: Minimum of [3–5] years of progressive management experience in a hospitality or hotel environment.
Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field (equivalent experience considered).
Technical Skills: Proficiency with Property Management Systems (PMS) such as Opera / Choice/ Marriott and MS Office.
Availability: Ability to work a adaptable schedule, including mornings, evenings, weekends, and holidays as operational needs dictate.

Core Competencies
Leadership: Proven ability to motivate diverse teams and foster a positive working culture.
Problem-Solving: Strong critical-thinking skills to resolve operational bottlenecks or guest issues calmly and efficiently.
Communication: Exceptional verbal and written communication skills for interacting with guests, staff, and corporate stakeholders.

Benefits & Perks
Health, dental, and vision insurance.
Worldwide employee hotel room discounts.

Pay: $75,000.00-$85,000.00 per year

Perks:
Dental care
Vision care

Work Location: In person

📌 Hotel Operations Manager/acting General Manager Sault Ste Marie (Canada)
🏢 Quality Inn Sault Ste. Marie
📍 Canada