Reports To

Store Manager

Department

Sales & Repairs

Summary of Position

The position is primarily in charge of sales and repairs involving customers

Duties and Responsibilities

Includes the duties and responsibilities of Refurbished Device Technician, and Sales Representative
Complete onboarding training and keep up to date with new training assigned to the role on an ongoing basis
Organize and sort repair parts into their proper physical locations at all times
Diagnose and troubleshoot problems with Devices
Keep workstation clean and consistent with the workstation planogram, Safety, ESD, and maintain all of the required tools needed for repairs
Shipping and Receiving of Packages, and inventory counts
Processing Used Parts and RMA Inventory
Complete repairs on Mobile devices, Computers, Consoles, and various other devices
Assist customers with all sales related matters (customer support, repair(s) check in, product sales, warranty claims, Bell sales, returns, etc.) always offering the best solution and performing all related tasks and duties as trained
Ensure customers are satisfied and adequately taken care of, at all times; providing the highest quality customer service.
Aim to achieve sales targets and exceeding metrics set by management




Use and develop basic diagnostic skills to Check-in devices for repair
Answer customer inquiries from incoming calls via company telephone and web applications related to the store location of employment.
Perform Opening and closing duties
Assist in upkeep with storefront hygiene, organization, and consistency with the proper physical locations
Comply with all Health and Safety Procedures

Qualifications and Experience
Proficient in English language speaking

Skills
Diligent, Organized, and detail oriented
Efficient problem solving skills
Working in a quick paced high pressure setting

Location

Employment for this role will take place at their own Marnics Store location 100% of the time

Type of Employment

Full time

Disclaimer
This job description is a summary of typical functions of the position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. The responsibilities, tasks and duties of this position might differ from those outlined in the job description and that other duties, as assigned, might be part of the job to meet business or organization needs.

📌 Sales Representative & Repair Technician Sault Ste Marie (Sault Ste. Marie)
🏢 Marnics mobile
📍 Sault Ste. Marie