Job Overview
We are seeking a friendly, professional, and detail-oriented Front Desk Agent to join our hotel team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, a strong understanding of hospitality standards, and the ability to handle multiple tasks efficiently. Bilingual or multilingual abilities are highly valued to assist a diverse guest demographic.

Duties
Greet guests upon arrival with a warm and skilled demeanor
Check guests in and out efficiently using multi-line phone systems and reservation software
Handle guest inquiries, requests, and complaints with tact and professionalism
Manage reservations, cancellations, and modifications accurately
Provide information about hotel amenities, local attractions, and services
Maintain accurate guest records and billing information
Answer phones promptly following proper phone etiquette
Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
Uphold security protocols by monitoring access points and managing guest keys




Assist with administrative tasks as needed to support smooth hotel operations

Qualifications
Previous experience in front desk or hospitality roles preferred; hotel experience is a plus
Solid customer service skills with a friendly and approachable attitude
Excellent communication skills, including proficiency in multiple languages or bilingual capabilities is advantageous
Ability to operate multi-line phone systems efficiently
Knowledge of guest services standards and hospitality best practices
Professional appearance and demeanor suitable for a front desk environment
Ability to handle stressful situations calmly and effectively
Familiarity with reservation management software is desirable

This position offers an chance to be part of a dynamic team dedicated to delivering outstanding guest experiences. We value professionalism, attentiveness, and a passion for hospitality.

Pay: $19.00-$21.54 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person

📌 Front Desk Agent, Hotel Rceptionniste Sherbrooke (Canada)
🏢 Comfort Suites Downtown Montreal
📍 Canada