About Paradigm Clinical

Paradigm Clinical is a dental practice management platform serving ~1,000 clinics across Canada.

What You'll Do

You're the first person a dental office reaches when something isn't working. You troubleshoot, you fix, you document, and when you can't fix it, you escalate cleanly.
Take calls, emails, and remote sessions from dental office staff — dentists, administrators, hygienists, front-desk — to identify, investigate, and resolve technical issues with Paradigm.
Troubleshoot across the stack: software errors, Windows configuration, network connectivity, database issues, and third-party integrations (imaging software, insurance claim systems).
Reproduce reported problems, diagnose root causes, and walk clients through solutions.
Install, configure, and upgrade Paradigm software and modules — coordinating with clinics to minimize disruption.
Deliver short training sessions (mostly remote) on software features, workflows, and modules.
Document everything: tickets, troubleshooting steps, root causes, and resolutions in the ticketing system.
Escalate complex issues to senior technical staff with clear summaries and reproduction steps.

Who We're Looking For




1–3 years in a technical support or helpdesk role, ideally supporting a software product. Healthcare or dental experience is a plus but not required.
Comfortable on the phone.You'll spend real time talking to office managers and dentists — clear, calm, and capable of guiding someone through a screen-share.
Real troubleshooting instinct. You want to understand why something broke, not just apply a workaround.
Transparent writer. Tickets, escalation summaries, knowledge base articles — all need to be exact and useful.
Comfortable with Windows. Most clinics run Windows. Services, event logs, networking basics, registry, file permissions — you should know your way around.

What Matters Here
You close loops. A ticket isn't done until the client agrees.
You write things down. If you solved it once, nobody should have to solve it from scratch again.
You're comfortable saying "I don't know — let me find out."
You stay steady when the person on the other end is stressed.

Pay: $40,800.00-$50,000.00 per year

Advantages:
Casual dress
Discounted or free food
On-site parking

Work Location: In person

📌 Support Specialist Markham
🏢 Logic Tech
📍 Markham