Carling Volvo is hiring a Service Concierge to join our Service Department. This is a customer-focused coordination role for someone who is organized, professional, confident on the phone, and excellent at following through. You will help keep customers informed throughout their service visit while supporting the Service Advisors and Service Manager with communication, scheduling and follow-up.

What You’ll Do
Confirm service appointments and transportation requirements.
Provide proactive customer updates by phone, text and email.
Complete post-service follow-up and identify unresolved concerns.
Coordinate service loaner vehicle reservations, releases and returns.
Contact customers when special-order parts arrive and arrange appointments.
Support maintenance, declined-work and customer-retention follow-up.
Maintain accurate customer notes and records.
Escalate customer concerns to the appropriate Service Advisor or manager.
Work closely with Service, Parts and other dealership departments.

What We’re Looking For
2+ years of customer service,



hospitality, contact-centre or dealership experience preferred.
Excellent verbal and written communication.
Solid organization and attention to detail.
Professional and empathetic approach with customers.
Ability to manage multiple priorities in a quick-paced setting.
Comfortable using computers, email and customer-management systems.
Automotive experience is an asset but not required.
Bilingual English/French is an asset.

What We Offer
Full-time employment.
Structured 90-day training and onboarding program.
Support from an experienced Service and Fixed Operations team.
Opportunity to develop within a premium automotive dealership environment.

Compensation: $19 to $21 per hour, based on experience.

If you are someone who enjoys helping customers, staying organized and making sure commitments are followed through, we would like to hear from you.

📌 Service Concierge Ottawa
🏢 Carling Motors Mazda & Volvo
📍 Ottawa