Lead the guest experience at Four Points by Sheraton Kelowna Airport as a Guest Services Manager. You will ensure top-notch service and coach a dedicated team every day.
This managerial role under the Director of Rooms involves maintaining high guest satisfaction and smooth front desk operations. You will train and motivate staff while nurturing positive relationships. This role requires flexibility with varied shifts and offers opportunities to create a great team agile.
Key Responsibilities:
• Train, evaluate, and motivate front desk staff
• Uphold Four Points by Sheraton culture and standards
• Build positive relationships and address employee concerns
• Complete safety training and report unsafe conditions
• Ensure ongoing guest satisfaction and service quality
Requirements:
• Experience as Guest Service Agent or equivalent
• Valid BC Class 5 driver's license
• Strong planning and prioritization skills
• Ability to promote teamwork across departments
• Proven coaching and staff development abilities
Bring your expertise in guest services and team leadership to enhance the guest experience at Four Points by Sheraton Kelowna Airport.
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📌 Guest Services Manager at Four Points (Kelowna)
🏢 SSP Group
📍 Kelowna