We are seeking a reliable customer service representative to join our growing dental lab in Toronto. This is an entry-level position ideal for someone who is organized, comfortable with computers, and enjoys a mix of administrative and hands-on tasks.

You will support the day-to-day operations of the lab by entering case information, receiving and preparing dental cases, assisting with basic phone and email communication, and helping keep our front office organized and running efficiently.

WHY DURBAN LABS:
Leading, growing digital dental laboratory in Canada
Excellent work culture and stable work environment
Market-competitive salary package and growth potential

JOB DUTIES & RESPONSIBILITIES
Accurately enter dental case information into our lab management system
Receive, unpack, sanitize, organize, and prepare incoming dental cases
Pack completed cases for delivery to dental offices
Verify case information and ensure items are properly labelled and documented
Answer and direct incoming phone calls




Respond to basic emails and inquiries from dental offices
Arrange and coordinate courier pickups and deliveries
Assist with filing, scanning, printing, and other general administrative duties
Communicate with internal departments regarding case information when needed
Provide general front office and administrative support to the team

QUALIFICATIONS
Strong attention to detail and accuracy
Proficiency with computers and data entry
Organized and able to multitask in a fast-paced setting
Previous administrative, office, or dental experience is an asset
Training will be provided

Job Types: Full-time

Schedule:
8-hour shift (10am-7pm)
Monday to Friday

Experience:
Administrative experience (Required)

Work Location: In person

Ability to commute/relocate:
North York, ON M6M 4B8: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Customer Service Representative North York
🏢 Durban Dental Labs
📍 North York