Deliver exceptional customer service as a Guest Services Representative with JLL in Burnaby, BC. Engage clients through proactive and qualified interactions while managing gift card sales and transactions.

As a Guest Services Representative at JLL, you will ensure all customer interactions are courteous and productive. This role requires a solid understanding of the centre's services, amenities, and retailers. You will create memorable experiences while supporting the Marketing Department and engaging with both shoppers and retailers for their inquiries.

Key Responsibilities:
Provide outstanding service at the Guest Services kiosk
Manage gift card sales accurately during shifts
Educate shoppers about store promotions and services
Handle customer transactions and mall-related inquiries
Collaborate with marketing on promotional activities

Requirements:
High school education or equivalent experience
Previous customer service experience is preferred
Robust communication skills, multilingual abilities are an asset
Flexibility to work evenings, weekends, and holidays
Proficient in conflict resolution management

Excel in delivering a positive shopping experience for guests with JLL in Burnaby.

📌 Guest Services Representative At Jll Burnaby
🏢 CAN ASA-Jones Lang LaSalle Real Estate Services
📍 Burnaby