Drive customer satisfaction as a full time Dispute Representative with Concord Parking. Utilize top-notch communication skills to address and resolve parking violation disputes in a energetic, hybrid setting.
Concord Parking is seeking a dedicated Dispute Representative to handle incoming violation appeals. This customer-facing role demands excellent problem-solving skills, as you'll investigate complaints and aid in finding amicable solutions. The position not only emphasizes data analysis but also requires collaboration with internal teams to ensure fair dispute resolutions.
Key Responsibilities:
Respond to customer dispute emails promptly
Manage and de-escalate complex complaints effectively
Investigate all complaints to identify root causes
Collaborate with departments to gather dispute information
Facilitate resolution discussions with clients
Requirements:
Grade 12 education or equivalent
Proficient in Microsoft Office and data applications
3 years of customer service or collections experience
Familiarity with parking operations is a plus
Solid communication and conflict resolution skills
Utilize your customer service expertise and conflict resolution skills in this fulfilling Dispute Representative role at Concord Parking.
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