Elevate your career with MCI as a Full-Time Contact Centre Representative II, providing exceptional customer experiences through inbound and outbound interactions. Your role will include resolving inquiries and promoting services while being part of a supportive team environment.
In this full-time on-site position at MCI, you'll engage with diverse clients, offering support for customer service and sales initiatives. Your skills in problem-solving, communication, and customer relations will shine as you work with leading global brands and government programs to deliver best-in-class experiences.
Key Responsibilities:
• Manage inbound and outbound calls professionally
• Resolve customer issues aiming for first call resolution




• Accurately document interactions and process claims
• Conduct needs-based conversations for sales
• Collaborate with departments to retrieve information
Requirements:
• Must be 18 years or older
• High school diploma or equivalent
• Solid verbal and written communication skills
• Basic Microsoft Office proficiency
• Ability to multitask and remain focused
Bring your dedication to customer service and join MCI for career advancement and a rewarding work culture.
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📌 Full-Time Contact Centre Representative II (Sydney)
🏢 The Sydney Call Centre
📍 Sydney