Elevate customer engagement as a Retail Experience Lead. You'll oversee store operations, staff supervision, and provide exceptional customer service in this essential role.
As a Retail Experience Lead, you will handle opening and closing duties, manage daily operations, and guide your team to deliver outstanding service. Your robust knowledge of retail sales principles will help maintain store appearance and product presentation, ensuring compliance with company standards. You'll also be responsible for cash management and addressing escalated customer complaints.
Key Responsibilities:
• Open and close the retail store, managing alarm systems
• Greet customers, modeling exemplary behavior for the team




• Deliver high-quality customer service and build relationships
• Assist in onboarding and training current team members
• Move swiftly to address and resolve customer complaints
Requirements:
• 2 years of retail experience required
• High school diploma or GED necessary
• Solid customer service and troubleshooting skills
• Transparent criminal record required
• Provincial Cannabis Certification essential
Contribute to a culture of high customer service standards and team motivation in this impactful Retail Experience Lead role.
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📌 Retail Experience Lead With Customer Focus Ottawa
🏢 Dream Cannabis
📍 Ottawa