Join Interactive Brokers as a hybrid Client Technical Assistance Associate. Provide crucial support for trading platforms and resolve client inquiries with expertise and technical skills.
As a vital part of the Client Technical Assistance Team, you will interact with clients, offering solutions to their technical inquiries. Ideal candidates must possess a Bachelor’s degree, at least one year of client-facing support experience, and solid analytical skills. Your role requires troubleshooting issues across desktop and mobile applications while effectively communicating with clients and internal teams.
Key Responsibilities:
• Assist clients via phone, chat, and support tickets
• Provide technical support for desktop applications




• Troubleshoot issues on mobile platforms
• Manage problem resolution for technical issues
Requirements:
• Bachelor’s degree, ideally in a technical field
• 1+ years in a client-facing support role
• Proficiency in Windows and Mac settings
• Excellent communication skills in English and French
• Familiarity with support ticketing systems
Become part of a dedicated team at Interactive Brokers, resolving technical challenges and enhancing client satisfaction.
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📌 Client Technical Assistance Associate Vancouver
🏢 Colonial Group
📍 Vancouver